How To Fix CM_MRP_MAIL005 - E-mail not sent

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_MRP_MAIL - Messages from Mailer Class

• Message number: 005

• Message text: E-mail not sent

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_MRP_MAIL005 - E-mail not sent ?

  The SAP error message CM_MRP_MAIL005, which indicates that an email was not sent, can arise from various causes. Here’s a breakdown of potential causes, solutions, and related information:
  Causes:
  
  
  Email Configuration Issues: The SAP system may not be properly configured to send emails. This could include incorrect SMTP server settings or missing configuration parameters.
  
  
  User Authorization: The user attempting to send the email may not have the necessary authorizations to send emails from the SAP system.
  
  
  Recipient Email Address: The email address of the recipient may be incorrect or not properly formatted, leading to a failure in sending the email.
  
  
  Network Issues: There may be network connectivity issues preventing the SAP system from reaching the email server.
  
  
  Email Server Issues: The email server itself may be down or experiencing issues, preventing emails from being sent.
  
  
  SAP Background Job Issues: If the email is being sent as part of a background job, there may be issues with the job itself, such as it being terminated or not scheduled correctly.
  
  
  Solutions:
  
  
  Check Email Configuration:
  
  Go to transaction code SCOT to check the settings for the SMTP node.
  Ensure that the SMTP server settings are correct and that the connection to the email server is functioning.
  
  
  
  Verify User Authorizations:
  
  Check the user roles and authorizations to ensure that the user has the necessary permissions to send emails.
  
  
  
  Validate Recipient Email Address:
  
  Confirm that the recipient's email address is correct and properly formatted.
  
  
  
  Test Network Connectivity:
  
  Ensure that the SAP system can reach the email server. You can use tools like ping or telnet to test connectivity.
  
  
  
  Check Email Server Status:
  
  Verify that the email server is operational and not experiencing any issues. You may need to contact your IT department or email service provider.
  
  
  
  Review Background Job Logs:
  
  If the email is part of a background job, check the job logs for any errors or issues that may have occurred during execution.
  
  
  
  Check SAP Notes:
  
  Look for any relevant SAP Notes that may address known issues with email sending in your version of SAP.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SCOT: To configure and monitor the SMTP settings.
  SOST: To check the status of sent emails and see if there are any errors logged.
  
  
  
  SAP Documentation: Refer to the official SAP documentation for detailed instructions on configuring email settings and troubleshooting email issues.
  
  
  SAP Community: Engage with the SAP Community forums for additional insights and solutions from other users who may have encountered similar issues.
  
  
  By following these steps, you should be able to identify the cause of the CM_MRP_MAIL005 error and implement a solution to resolve it.