How To Fix CM_EHPRC_BOV_SCC_CON123 - Authorizer phone number is missing

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHPRC_BOV_SCC_CON - Messages for Conversion

• Message number: 123

• Message text: Authorizer phone number is missing

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHPRC_BOV_SCC_CON123 - Authorizer phone number is missing ?

  The SAP error message CM_EHPRC_BOV_SCC_CON123 indicates that the authorizer's phone number is missing in the system. This error typically arises in the context of SAP's Enterprise Resource Planning (ERP) or Supplier Relationship Management (SRM) modules, particularly when dealing with business partner data or approval workflows.
  Cause:
  The primary cause of this error is that the system requires an authorizer's phone number for certain processes, such as approvals or notifications, and this information has not been provided. This can happen due to:
  
  Incomplete Data Entry: The authorizer's phone number was not entered during the creation or update of the business partner or user profile.
  Data Migration Issues: If data was migrated from another system, the phone number field may not have been populated correctly.
  Configuration Settings: The system may be configured to require certain fields, including the phone number, for specific processes.
  
  Solution:
  To resolve this error, you need to ensure that the authorizer's phone number is correctly entered in the relevant SAP records. Here are the steps to do this:
  
  
  Access the Business Partner or User Profile:
  
  Navigate to the transaction code for managing business partners (e.g., BP).
  Search for the relevant business partner or user profile associated with the authorizer.
  
  
  
  Edit the Profile:
  
  Open the profile for editing.
  Locate the section where contact information is stored.
  
  
  
  Enter the Phone Number:
  
  Input the authorizer's phone number in the appropriate field.
  Ensure that the format is correct and complies with any required standards (e.g., including country code).
  
  
  
  Save Changes:
  
  Save the changes to the profile.
  If applicable, ensure that any approval workflows or processes are re-triggered to reflect the updated information.
  
  
  
  Test the Process:
  
  After updating the phone number, test the process that was generating the error to confirm that it has been resolved.
  
  
  
  Related Information:
  
  Documentation: Refer to SAP Help documentation for detailed instructions on managing business partner data and understanding the specific fields required for your organization's processes.
  User Roles: Ensure that the user making the changes has the appropriate permissions to edit business partner information.
  System Configuration: If the issue persists, check with your SAP Basis or configuration team to see if there are any specific settings that enforce the requirement for the phone number.
  Error Logs: Review any related error logs or messages for additional context that may help in troubleshooting.
  
  By following these steps, you should be able to resolve the error and ensure that the authorizer's contact information is complete.