How To Fix CM_EHPRC_BOV_SCC_CON124 - Authorizer e-mail is missing

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHPRC_BOV_SCC_CON - Messages for Conversion

• Message number: 124

• Message text: Authorizer e-mail is missing

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHPRC_BOV_SCC_CON124 - Authorizer e-mail is missing ?

  The SAP error message CM_EHPRC_BOV_SCC_CON124 indicates that there is a missing authorizer email in the system. This error typically occurs in the context of SAP's Change Management or Governance, Risk, and Compliance (GRC) modules, where an authorizer's email is required for approval processes or notifications.
  Cause:
  The primary cause of this error is that the system is unable to find an email address for the designated authorizer in the relevant configuration or user profile. This can happen due to several reasons:
  
  The authorizer's email address has not been maintained in the user master data.
  The authorizer is not correctly assigned to the relevant role or task.
  There may be a configuration issue in the workflow settings that prevents the email from being retrieved.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check User Master Data:
  
  Go to transaction code SU01 (User Maintenance).
  Enter the authorizer's user ID and check the details.
  Ensure that the email address is correctly maintained in the "Address" tab.
  
  
  
  Verify Role Assignments:
  
  Ensure that the authorizer has the necessary roles assigned that allow them to perform the required actions.
  Check if the authorizer is part of the relevant organizational unit or group.
  
  
  
  Workflow Configuration:
  
  If the error is related to a workflow, check the workflow configuration settings.
  Use transaction code SWDD (Workflow Builder) to review the workflow definition and ensure that the email notification settings are correctly configured.
  
  
  
  Check for Customizations:
  
  If there are any custom developments or enhancements in place, ensure that they are not interfering with the retrieval of the authorizer's email.
  
  
  
  Testing:
  
  After making the necessary changes, test the process again to see if the error persists.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01: User Maintenance
  SWDD: Workflow Builder
  PFCG: Role Maintenance (to check role assignments)
  
  
  
  Documentation:
  
  Refer to SAP Help documentation for user management and workflow configuration for more detailed guidance.
  
  
  
  Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP Basis or Security team for further assistance, or consult SAP Support for more specific troubleshooting steps.
  
  
  
  By following these steps, you should be able to identify and resolve the issue related to the missing authorizer email in your SAP system.