How To Fix CM_EHPRC_BOV_SCC_CON109 - More than one response contact phone numbe

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHPRC_BOV_SCC_CON - Messages for Conversion

• Message number: 109

• Message text: More than one response contact phone numbe

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHPRC_BOV_SCC_CON109 - More than one response contact phone numbe ?

  The SAP error message CM_EHPRC_BOV_SCC_CON109 indicates that there is an issue with the configuration of contact phone numbers in the system. Specifically, it suggests that there are multiple response contact phone numbers defined for a particular entity, which is not allowed in the context where the error is occurring.
  Cause:
  The error typically arises when:
  
  More than one phone number is assigned to a response contact in a business object (like a customer, vendor, or other entity).
  The system expects a single phone number for the response contact, but multiple entries exist in the database.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check the Configuration:
  
  Navigate to the relevant business object in SAP where the error is occurring.
  Review the contact details associated with that object.
  
  
  
  Identify Duplicate Entries:
  
  Look for multiple phone numbers assigned to the same response contact.
  If you find duplicates, determine which phone number should be retained.
  
  
  
  Remove or Consolidate:
  
  Remove the duplicate phone numbers or consolidate them into a single entry.
  Ensure that only one valid phone number is associated with the response contact.
  
  
  
  Save Changes:
  
  After making the necessary adjustments, save the changes and try to perform the action that triggered the error again.
  
  
  
  Testing:
  
  Test the changes to ensure that the error no longer occurs and that the system behaves as expected.
  
  
  
  Related Information:
  
  Documentation: Refer to SAP documentation or help files related to the specific module you are working with (e.g., Customer Relationship Management, Supplier Relationship Management).
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance.
  Support: If the issue persists after following the above steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to resolve the error and ensure that your contact information is correctly configured in the SAP system.