How To Fix CM_EHHSS_INC_REC285 - Step code "&1" does not exist; investigation step "&2" skipped

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHHSS_INC_REC -

• Message number: 285

• Message text: Step code "&1" does not exist; investigation step "&2" skipped

What causes this issue?

You want to migrate an incident that has initiated investigation.
However, one of the step codes does not exist in the target system.

System Response

The system cannot migrate the investigation step.

How to fix this error?

In the
<DS:SIMG.EHHSS_INC_STEP_CODE>Specify Steps</> Customizing activity,
configure the corresponding step code.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHHSS_INC_REC285 - Step code "&1" does not exist; investigation step "&2" skipped ?

  The SAP error message "CM_EHHSS_INC_REC285 Step code '&1' does not exist; investigation step '&2' skipped" typically occurs in the context of the SAP Environment, Health, and Safety (EHS) module, particularly when dealing with incident management or risk assessment processes.
  Cause:
  
  
  Missing Step Code: The error indicates that the system is trying to reference a step code that does not exist in the configuration. This could be due to:
  
  Incorrect configuration in the EHS module.
  A missing or deleted step code in the relevant process or investigation steps.
  A mismatch between the expected step codes and those defined in the system.
  
  
  
  Data Inconsistency: There may be inconsistencies in the data or configuration settings that lead to the system not being able to find the specified step code.
  
  
  Transport Issues: If the system has recently undergone a transport of changes, it is possible that the step codes were not properly transported or activated in the target system.
  
  
  Solution:
  
  
  Check Configuration: 
  
  Go to the configuration settings for the EHS module and verify that the step code referenced in the error message exists.
  Ensure that all necessary steps for the investigation process are correctly defined and active.
  
  
  
  Review Customizations: If there are custom developments or enhancements, check if they are correctly implemented and whether they reference valid step codes.
  
  
  Data Validation: 
  
  Validate the data associated with the incident or investigation to ensure that it is complete and consistent.
  Look for any missing entries or discrepancies in the configuration tables related to the investigation steps.
  
  
  
  Transport Management: If the issue arose after a transport, check the transport logs to ensure that all necessary objects were included and correctly imported.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to the EHS module for any known issues or additional troubleshooting steps.
  
  
  SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant configuration information.
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes that might address this specific error or provide guidance on configuration issues in the EHS module.
  Community Forums: Check SAP Community forums or other user groups for similar issues and solutions shared by other users.
  Training and Documentation: Review training materials or documentation related to the EHS module to ensure proper understanding of the configuration and processes involved.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.