How To Fix CM_EHHSS_INC_REC284 - Step category "&1" does not exist; investigation step "&2" skipped

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHHSS_INC_REC -

• Message number: 284

• Message text: Step category "&1" does not exist; investigation step "&2" skipped

What causes this issue?

You want to migrate an incident that has initiated investigation.
However, one of the step categories does not exist in the target system.

System Response

The system cannot migrate the investigation step.

How to fix this error?

In the
<DS:SIMG.EHHSS_INC_STEPCAT>Specify Step Categories</> Customizing
activity, configure the corresponding step category.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHHSS_INC_REC284 - Step category "&1" does not exist; investigation step "&2" skipped ?

  The SAP error message CM_EHHSS_INC_REC284 indicates that there is an issue with the configuration of the Environmental, Health, and Safety (EHS) module, specifically related to the investigation steps in a certain category. The error message states that the step category specified by "&1" does not exist, which leads to the skipping of the investigation step identified by "&2".
  Cause:
  
  Missing Step Category: The specified step category does not exist in the system. This could be due to a misconfiguration or an incomplete setup of the EHS module.
  Incorrect Configuration: The configuration settings for the investigation steps may not have been properly defined or activated.
  Transport Issues: If the configuration was transported from another system, there may have been issues during the transport process that led to missing or incomplete data.
  Version Mismatch: There may be a version mismatch between the EHS configuration and the underlying SAP system, leading to discrepancies in available categories.
  
  Solution:
  
  
  Check Configuration: 
  
  Go to the EHS configuration settings and verify that the step category specified in the error message exists. You can do this by navigating to the relevant configuration area in the SAP system.
  Ensure that all necessary categories and steps are defined and activated.
  
  
  
  Create Missing Step Category: 
  
  If the step category does not exist, you may need to create it. This involves defining the category in the EHS configuration and ensuring it is properly linked to the relevant investigation steps.
  
  
  
  Review Transport Requests: 
  
  If the configuration was recently transported, check the transport logs for any errors or warnings that may indicate issues with the transport. You may need to re-transport the configuration or manually adjust it in the target system.
  
  
  
  Consult Documentation: 
  
  Refer to SAP documentation or notes related to EHS configuration for guidance on setting up investigation steps and categories.
  
  
  
  Testing: 
  
  After making changes, test the configuration to ensure that the error no longer occurs and that the investigation steps function as expected.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on EHS configuration.
  EHS Community: Engage with the SAP community or forums where other users may have encountered similar issues and can provide insights or solutions.
  SAP Support: If the issue persists after troubleshooting, consider reaching out to SAP support for assistance, providing them with the error message and details of your configuration.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.