How To Fix CM_EHHSS_INC_REC267 - User defined text type &1 not recognized; it was not migrated

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHHSS_INC_REC -

• Message number: 267

• Message text: User defined text type &1 not recognized; it was not migrated

What causes this issue?

You want to migrate an incident that comprises attached documents. To
import the incident documents in the <LS>Environment, Health, and Safety
</> system, you must configure correct document type mapping values in
the Legacy System Migration Workbench (LSMW). However, the mapping
values for <LS>User defined text types</> in LSMW are either invalid or
missing. The valid mapping values are as follows:

<LB>01</>
Document types that are enabled and configured in Customizing.

<LB>02</>
Plain text document type.
<LB>03</>
URL addresses.

System Response

The system cannot migrate the documents with incorrect types related to
the particular incident.

How to fix this error?

Enter valid, user-defined text type values in LSMW.
Start LSMW and then choose <LS>Maintain Fixed Values, Translations,
User-Defined Routines.</>
Choose and edit <LS>User defined text types</>.
Choose the <LS>1:1 Translation Value </>tab and specify the mapping
values.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHHSS_INC_REC267 - User defined text type &1 not recognized; it was not migrated ?

  The SAP error message CM_EHHSS_INC_REC267 indicates that a user-defined text type specified in your system is not recognized because it has not been migrated. This typically occurs in the context of the SAP Environment, Health, and Safety (EHS) module, particularly when dealing with incident records or similar data structures.
  Cause:
  
  Migration Issues: The error often arises during data migration processes where custom text types were not properly migrated from a previous system or version.
  Configuration Problems: The user-defined text type may not be configured correctly in the system, or it may have been deleted or renamed.
  Data Inconsistency: There may be inconsistencies in the data where the system is trying to reference a text type that no longer exists.
  
  Solution:
  
  
  Check Configuration:
  
  Go to the configuration settings for user-defined text types in the EHS module.
  Ensure that the text type in question is defined and active in the system.
  
  
  
  Data Migration:
  
  If you are in the process of migrating data, ensure that all necessary user-defined text types have been included in the migration plan.
  Review the migration logs to identify any issues that occurred during the migration of text types.
  
  
  
  Create or Restore Text Type:
  
  If the text type is missing, you may need to create it again in the system.
  If it was renamed or modified, ensure that the references in your data are updated accordingly.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the EHS module and user-defined text types for any specific instructions or known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above steps, consider reaching out to SAP support for assistance. They may provide patches or additional guidance based on your specific system configuration.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional context.
  EHS Configuration Guides: Refer to the SAP EHS configuration guides for detailed steps on setting up and managing user-defined text types.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.