How To Fix CM_EHHSS_INC_COMMON180 - Error while generating incident ID; check number range configuration

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHHSS_INC_COMMON - Incident Common Messages

• Message number: 180

• Message text: Error while generating incident ID; check number range configuration

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHHSS_INC_COMMON180 - Error while generating incident ID; check number range configuration ?

  The SAP error message CM_EHHSS_INC_COMMON180 indicates that there is an issue with generating an incident ID due to a problem with the number range configuration. This error typically occurs in the context of the SAP Environment, Health, and Safety (EHS) module when trying to create a new incident record.
  Cause:
  The error is usually caused by one of the following reasons:
  
  Number Range Not Defined: The number range for incident IDs has not been defined in the system.
  Number Range Exhausted: The defined number range has been exhausted, meaning that all available numbers have been used up.
  Number Range Configuration Issues: There may be issues with the configuration of the number range, such as incorrect settings or missing intervals.
  Authorization Issues: The user may not have the necessary authorizations to access or modify the number range settings.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Number Range Configuration:
  
  Go to transaction code SNRO (Number Range Objects).
  Enter the object name related to the incident ID (you may need to check the documentation or consult with your SAP administrator for the exact object name).
  Check if the number range is defined and if there are any intervals set up.
  
  
  
  Define or Adjust Number Range:
  
  If the number range is not defined, you will need to create a new number range.
  If the number range is exhausted, you can extend the existing number range or create a new interval.
  Ensure that the number range is set to "Internal" if the system should generate the IDs automatically.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to create incidents and access the number range configuration.
  
  
  
  Test the Configuration:
  
  After making changes, test the configuration by trying to create a new incident again to see if the error persists.
  
  
  
  Consult Documentation or Support:
  
  If you are unsure about the configuration or if the issue persists, consult the SAP documentation or reach out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  SNRO: Number Range Object Maintenance
  SNUM: Number Range Management
  
  
  SAP Notes: Check for any relevant SAP Notes that might address known issues or provide additional guidance on number range configuration.
  User Roles: Ensure that the user roles and profiles are correctly set up to allow access to the necessary transactions and configurations.
  
  By following these steps, you should be able to resolve the CM_EHHSS_INC_COMMON180 error and successfully generate incident IDs in your SAP system.