How To Fix CM_EHHSS_INC_COMMON182 - Error in sending the e-mail

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHHSS_INC_COMMON - Incident Common Messages

• Message number: 182

• Message text: Error in sending the e-mail

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHHSS_INC_COMMON182 - Error in sending the e-mail ?

  The SAP error message CM_EHHSS_INC_COMMON182, which indicates "Error in sending the e-mail," typically arises in the context of the SAP Environment, Health, and Safety (EHS) module when there is an issue with the email sending functionality. Here are some common causes, potential solutions, and related information for this error:
  Causes:
  
  
  SMTP Configuration Issues: The Simple Mail Transfer Protocol (SMTP) settings in the SAP system may not be configured correctly. This includes incorrect server addresses, ports, or authentication settings.
  
  
  Network Issues: There may be network connectivity problems preventing the SAP system from reaching the email server.
  
  
  Email Address Format: The email address being used may be incorrectly formatted or invalid.
  
  
  Authorization Issues: The user or the system may not have the necessary authorizations to send emails.
  
  
  Mail Server Issues: The mail server itself may be down or experiencing issues.
  
  
  SAP Notes: There may be known issues or bugs related to email sending in the specific version of SAP you are using.
  
  
  Solutions:
  
  
  Check SMTP Configuration:
  
  Go to transaction code SCOT in SAP.
  Verify the SMTP node settings, including the mail server address, port, and authentication details.
  Ensure that the settings match those provided by your email service provider.
  
  
  
  Test Email Sending:
  
  Use the SOST transaction to check the status of sent emails and see if there are any errors logged.
  You can also use the SCOT transaction to send a test email to verify that the configuration is working.
  
  
  
  Check Network Connectivity:
  
  Ensure that the SAP system can reach the email server. You can use tools like ping or telnet to test connectivity to the SMTP server.
  
  
  
  Validate Email Addresses:
  
  Check the format of the email addresses being used. Ensure they are valid and correctly formatted.
  
  
  
  Review Authorizations:
  
  Ensure that the user or the system has the necessary authorizations to send emails. This may involve checking user roles and profiles.
  
  
  
  Check Mail Server Status:
  
  Verify that the mail server is operational and not experiencing downtime or issues.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches or updates.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SCOT: SMTP Configuration
  SOST: Send Requests Overview
  SICF: Check if the Internet Communication Framework services are active.
  
  
  
  SAP Documentation: Refer to the official SAP documentation for detailed guidance on configuring email settings and troubleshooting email issues.
  
  
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  
  If the problem persists after trying the above solutions, it may be beneficial to involve your SAP Basis team or consult SAP support for further assistance.