How To Fix CM_EHHSS_INC_COMMON179 - Incident might be a duplicate; check incident &1 with involved person &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHHSS_INC_COMMON - Incident Common Messages

• Message number: 179

• Message text: Incident might be a duplicate; check incident &1 with involved person &2

What causes this issue?

An incident with the same date, time, and plant already exists for an
involved person with a similar name.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check whether the incident record is a duplicate. If so, add all
relevant information to one of the duplicates and delete the other one.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHHSS_INC_COMMON179 - Incident might be a duplicate; check incident &1 with involved person &2 ?

  The SAP error message CM_EHHSS_INC_COMMON179 indicates that the system has detected a potential duplicate incident. This message is part of the SAP Environment, Health, and Safety (EHS) module, which is used for managing incidents related to health and safety in the workplace.
  Cause:
  The error occurs when the system identifies that the incident you are trying to create or process may already exist in the system. This is typically based on certain criteria such as the involved person, incident type, date, or other attributes that suggest the new incident is a duplicate of an existing one.
  Solution:
  
  
  Check Existing Incidents: Review the incident number mentioned in the error message (&1) and verify if it corresponds to an existing incident involving the person indicated (&2). You can do this by searching for the incident in the SAP EHS module.
  
  
  Review Incident Details: If you find that the incident does exist, compare the details of the new incident with the existing one to determine if they are indeed duplicates. 
  
  
  Update or Close Duplicate: If the new incident is a duplicate, you may want to update the existing incident with any new information or close it if it has been resolved. 
  
  
  Create a New Incident: If you determine that the new incident is not a duplicate (for example, it involves different circumstances or details), you may need to adjust the incident details to differentiate it from the existing one and then try to create it again.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for more specific guidance on handling incidents in the EHS module.
  
  
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error message.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might provide additional context or solutions for this error message.
  EHS Module Documentation: Familiarize yourself with the incident management processes within the SAP EHS module to better understand how incidents are tracked and managed.
  User Training: Ensure that users involved in incident reporting are trained on how to identify and manage duplicate incidents effectively.
  
  By following these steps, you should be able to address the error message CM_EHHSS_INC_COMMON179 and manage incidents more effectively within the SAP EHS system.