How To Fix CM_EHHSS_INC_COMMON173 - You cannot close the incident; investigation is not completed

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHHSS_INC_COMMON - Incident Common Messages

• Message number: 173

• Message text: You cannot close the incident; investigation is not completed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHHSS_INC_COMMON173 - You cannot close the incident; investigation is not completed ?

  The SAP error message CM_EHHSS_INC_COMMON173 indicates that you are attempting to close an incident in the SAP system, but the system has determined that the investigation related to that incident has not been completed. This is a common scenario in incident management processes, particularly in environments that require thorough investigation and documentation before an incident can be officially closed.
  Cause:
  
  Incomplete Investigation: The primary cause of this error is that the investigation phase of the incident has not been fully completed. This could mean that required steps, documentation, or approvals are still pending.
  Missing Documentation: There may be specific documentation or evidence that needs to be attached or completed before the incident can be closed.
  Workflow Status: The incident may be in a status that does not allow closure until certain conditions are met (e.g., approval from a supervisor or completion of a review process).
  
  Solution:
  To resolve this error and successfully close the incident, you can follow these steps:
  
  
  Review Incident Status: Check the current status of the incident to ensure that all required steps have been completed. Look for any flags or indicators that suggest pending actions.
  
  
  Complete Investigation: Ensure that the investigation is fully documented. This may include:
  
  Adding notes or comments that summarize the findings.
  Attaching any relevant documents or evidence.
  Completing any required forms or checklists.
  
  
  
  Check Workflow Requirements: If your organization uses a workflow for incident management, verify that all necessary approvals have been obtained. This may involve:
  
  Getting sign-offs from relevant stakeholders.
  Ensuring that all tasks in the workflow have been completed.
  
  
  
  Consult Documentation: Refer to your organization's incident management policies or SAP documentation for specific requirements related to closing incidents.
  
  
  Contact Support: If you are unable to determine the cause of the error or if you believe that the incident should be able to be closed, consider reaching out to your SAP support team or system administrator for assistance.
  
  
  Related Information:
  
  SAP Notes and Documentation: Check SAP's official documentation or support notes for any updates or specific guidance related to this error message.
  Incident Management Best Practices: Familiarize yourself with best practices for incident management within your organization to prevent similar issues in the future.
  Training: If you are frequently encountering issues with incident management, consider additional training on the SAP system or the specific module you are using.
  
  By following these steps, you should be able to address the error and successfully close the incident once all necessary actions have been completed.