How To Fix CM_EHHSS_INC_COMMON173 - You cannot close the incident; investigation is not completed

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHHSS_INC_COMMON - Incident Common Messages

• Message number: 173

• Message text: You cannot close the incident; investigation is not completed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHHSS_INC_COMMON173 - You cannot close the incident; investigation is not completed ?

  The SAP error message CM_EHHSS_INC_COMMON173 indicates that you are attempting to close an incident in the SAP system, but the system has determined that the investigation related to that incident has not been completed. This is a common scenario in incident management processes, particularly in environments that require thorough investigation and documentation before an incident can be officially closed.
  
  Cause:
  
  Incomplete Investigation: The primary cause of this error is that the investigation phase of the incident has not been fully completed. This could mean that required steps, documentation, or approvals are still pending.
  Missing Documentation: There may be specific documentation or evidence that needs to be attached or completed before the incident can be closed.
  Workflow Status: The incident may be in a status that does not allow closure until certain conditions are met (e.g., approval from a supervisor or completion of a review process).
  
  
  Solution:
  To resolve this error and successfully close the incident, you