How To Fix CM_EHHSS_INC_COMMON169 - Status cannot be "Unknown" if investigation has already been started

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHHSS_INC_COMMON - Incident Common Messages

• Message number: 169

• Message text: Status cannot be "Unknown" if investigation has already been started

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHHSS_INC_COMMON169 - Status cannot be "Unknown" if investigation has already been started ?

  The SAP error message CM_EHHSS_INC_COMMON169 indicates that the status of an investigation cannot be set to "Unknown" if the investigation has already been initiated. This error typically arises in the context of SAP's Environment, Health, and Safety (EHS) module, particularly when dealing with incident management or investigations.
  Cause:
  The primary cause of this error is that the system is enforcing a business rule that prevents the status of an investigation from being set to "Unknown" once it has been started. This is likely to ensure data integrity and maintain a clear record of the investigation's progress. The status "Unknown" may imply that the investigation is not being actively managed, which contradicts the fact that it has already been initiated.
  Solution:
  To resolve this error, you should take the following steps:
  
  
  Check Current Status: Review the current status of the investigation. If it is already in progress, you will need to set it to a valid status that reflects its current state (e.g., "In Progress," "Completed," etc.).
  
  
  Update Status Appropriately: Instead of trying to set the status to "Unknown," choose a status that accurately represents the investigation's progress. If you need to change the status for a specific reason, ensure that it aligns with the business processes defined in your organization.
  
  
  Review Business Rules: If you believe that there is a need to set the status to "Unknown" for specific cases, consult with your SAP EHS administrator or business process owner. They may need to review and potentially adjust the business rules or configurations in the system.
  
  
  Documentation and Training: Ensure that all users involved in incident management are aware of the status definitions and the implications of changing statuses. Providing training or documentation can help prevent similar errors in the future.
  
  
  Related Information:
  
  SAP Notes and Documentation: Check SAP Notes for any updates or patches related to this error message. SAP frequently releases updates that may address specific issues or provide additional guidance.
  EHS Configuration: Familiarize yourself with the configuration settings in the SAP EHS module, particularly those related to incident management and investigation processes.
  User Roles and Permissions: Ensure that users have the appropriate roles and permissions to change the status of investigations. Sometimes, restrictions may be in place based on user roles.
  
  If the issue persists after following these steps, consider reaching out to SAP support for further assistance, providing them with detailed information about the error and the context in which it occurs.