How To Fix CM_EHHSS_INC_COMMON165 - Cannot find investigation workflow

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHHSS_INC_COMMON - Incident Common Messages

• Message number: 165

• Message text: Cannot find investigation workflow

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHHSS_INC_COMMON165 - Cannot find investigation workflow ?

  The SAP error message CM_EHHSS_INC_COMMON165: Cannot find investigation workflow typically occurs in the context of SAP Environment, Health, and Safety (EHS) applications, particularly when dealing with incident management or investigation workflows. This error indicates that the system is unable to locate the specified investigation workflow that is required for processing an incident.
  Causes:
  
  Missing Workflow Definition: The investigation workflow may not be defined in the system or may have been deleted.
  Incorrect Configuration: The configuration settings for the workflow might be incorrect or incomplete.
  Authorization Issues: The user may not have the necessary authorizations to access the workflow.
  System Errors: There could be underlying system issues or inconsistencies in the database that prevent the workflow from being found.
  Transport Issues: If the workflow was recently transported from another system, it may not have been properly activated.
  
  Solutions:
  
  
  Check Workflow Definition:
  
  Go to the workflow management area in SAP and verify that the investigation workflow is defined and active.
  Use transaction code SWDD to check the workflow definition.
  
  
  
  Review Configuration:
  
  Ensure that the configuration settings for the incident management and investigation workflows are correctly set up.
  Check the customizing settings in transaction SPRO under the relevant EHS module.
  
  
  
  User Authorizations:
  
  Verify that the user encountering the error has the necessary authorizations to access the workflow.
  Check roles and authorizations using transaction PFCG.
  
  
  
  System Consistency Check:
  
  Perform a consistency check on the workflow and related objects to identify any issues.
  Use transaction SWI1 to check for any workflow instances that may be stuck or in error.
  
  
  
  Transport Activation:
  
  If the workflow was recently transported, ensure that it has been activated in the target system.
  Check the transport logs for any errors during the transport process.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes that may address this specific error message. SAP Notes often provide patches or workarounds for known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SWDD (Workflow Builder), SWI1 (Work Item Selection), and SPRO (Customizing).
  Documentation: Review SAP documentation related to EHS incident management and workflows for additional context and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to diagnose and resolve the error related to the investigation workflow in SAP EHS.