How To Fix CM_EHHSS_INC_COMMON166 - Cannot close investigation workflow

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHHSS_INC_COMMON - Incident Common Messages

• Message number: 166

• Message text: Cannot close investigation workflow

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHHSS_INC_COMMON166 - Cannot close investigation workflow ?

  The SAP error message CM_EHHSS_INC_COMMON166 ("Cannot close investigation workflow") typically occurs in the context of the SAP Environment, Health, and Safety (EHS) module, particularly when dealing with incident management and investigation workflows. This error indicates that there are certain conditions or requirements that have not been met, preventing the closure of the investigation workflow.
  Causes:
  
  Incomplete Data: Required fields or data may be missing in the investigation report or related documents.
  Open Tasks: There may be open tasks or actions associated with the investigation that need to be completed before the workflow can be closed.
  Approval Process: The investigation may require approval from certain stakeholders, and if those approvals are not obtained, the workflow cannot be closed.
  Status Restrictions: The current status of the investigation may not allow for closure due to predefined workflow rules.
  System Configuration: There may be configuration settings in the SAP system that restrict the closure of workflows under certain conditions.
  
  Solutions:
  
  Check Required Fields: Review the investigation report and ensure that all mandatory fields are filled out correctly.
  Complete Open Tasks: Identify any open tasks or actions linked to the investigation and complete them. This may involve assigning tasks to responsible individuals or marking them as completed.
  Obtain Approvals: Ensure that all necessary approvals have been obtained from relevant stakeholders. This may involve following up with approvers to expedite the process.
  Review Workflow Status: Check the current status of the investigation workflow and ensure that it is in a state that allows for closure. If not, follow the necessary steps to change the status.
  Consult Configuration Settings: If you have access to system configuration, review the workflow settings to ensure that they are correctly set up to allow for closure under the appropriate conditions.
  Error Logs: Check the system logs for any additional error messages or warnings that may provide more context on why the workflow cannot be closed.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes or Knowledge Base Articles that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Refer to the SAP EHS documentation for guidance on incident management and workflow processes.
  Support: If the issue persists after following the above steps, consider reaching out to your SAP support team or consulting with an SAP EHS expert for further assistance.
  
  By addressing the underlying causes and following the suggested solutions, you should be able to resolve the error and successfully close the investigation workflow.