How To Fix CM_EHHSS_INC_CHECKS432 - Incident workflow has been cancelled

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHHSS_INC_CHECKS - Messages for incident checks ( for reports and actions )

• Message number: 432

• Message text: Incident workflow has been cancelled

What causes this issue?

You reported an incident and then wanted to perform any of the following
tasks:
Open the incident for processing
Change the incident category
You can perform these tasks only when the incident workflow is started
by the corresponding back end process. However, in this case, the system
could not determine a receiver for the workflow and therefore cancelled
it.

System Response

The system cancelled the incident workflow.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

On the SAP Fiori launchpad, start the Manage Locations app and open the
Person Assignments section. Assign an incident manager role on the
Person Assignments screen.


Contact your system administrator. Then, void the incident and reopen it
for processing.

Procedure for System Administrators

When an incident is reported in the system, a back end process starts a
workflow and sends a notification to the corresponding incident manager
role that is specified in Customizing, under the following activity:
<LS>Environment, Health and Safety -> Incident Management -> Master Data
Configuration -> Locations -> Specify Role of Person Responsible</>.
If the role is specified in the Customizing activity, but a person with
that role is not specified in the location where the incident occurred,
the system determines an incident manager from the superordinate
locations. Finally, the system starts the workflow for all incident
managers that are specified as persons responsible in the locations of
the current location hierarchy revision.
To prevent cancellation of incident workflows, specify an incident
manager role in both, the Customizing activity <LS>Specify Role of
Person Responsible</>, and the corresponding locations in the system.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHHSS_INC_CHECKS432 - Incident workflow has been cancelled ?

  The SAP error message "CM_EHHSS_INC_CHECKS432 Incident workflow has been cancelled" typically indicates that an incident workflow in the SAP Environment, Health, and Safety (EHS) module has been terminated or canceled due to certain conditions not being met or due to an error in the workflow process.
  Causes:
  
  Workflow Configuration Issues: There may be misconfigurations in the workflow settings or parameters that lead to the cancellation.
  Missing Data: Required data or information might be missing from the incident report, preventing the workflow from proceeding.
  Authorization Issues: The user may not have the necessary permissions to execute certain steps in the workflow.
  System Errors: Technical issues or bugs in the SAP system can also lead to unexpected cancellations.
  Business Rules Violations: The incident may not comply with predefined business rules or conditions set in the workflow.
  
  Solutions:
  
  Check Workflow Configuration: Review the workflow configuration settings in the SAP system to ensure they are set up correctly.
  Validate Incident Data: Ensure that all required fields in the incident report are filled out correctly and that the data is valid.
  Review Authorizations: Check the user’s authorization roles and profiles to ensure they have the necessary permissions to execute the workflow.
  Analyze Workflow Logs: Use transaction codes like SWI1 (Work Item Selection) or SWI2_FREQ (Work Item Selection for Frequency) to analyze the workflow logs for any errors or warnings that can provide more context on the cancellation.
  Consult SAP Notes: Look for relevant SAP Notes or patches that may address known issues related to the workflow cancellation.
  Reinitiate the Workflow: If the issue is resolved, you may need to manually restart the workflow or reprocess the incident.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for the EHS module for detailed information on workflows and incident management.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Support Tickets: If the issue persists, consider raising a support ticket with SAP for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve the issue.