How To Fix CM_EHHSS_INC_CHECKS433 - Incident workflow status has been set to "Error"

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHHSS_INC_CHECKS - Messages for incident checks ( for reports and actions )

• Message number: 433

• Message text: Incident workflow status has been set to "Error"

What causes this issue?

You reported an incident, and then, wanted to perform any of the
following tasks:
Open the incident for processing.
Change the incident category.
You can perform these tasks only when the incident workflow is started
by the corresponding back end process. However, in some cases, the
system may encounter an error during the workflow start, and therefore,
the workflow status is set to <LS>Error</>.

System Response

The system set the incident workflow status to <LS>Error</>.

How to fix this error?

Contact your system administrator. Then, void the incident and reopen it
for processing, or delete it.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHHSS_INC_CHECKS433 - Incident workflow status has been set to "Error" ?

  The SAP error message CM_EHHSS_INC_CHECKS433 indicates that the incident workflow status has been set to "Error." This typically occurs in the context of SAP's Environment, Health, and Safety (EHS) module, particularly when there are issues with the processing of incidents or notifications.
  Causes:
  
  Data Inconsistencies: There may be missing or inconsistent data in the incident report that prevents the workflow from proceeding.
  Configuration Issues: Incorrect configuration of the workflow or the underlying processes can lead to errors.
  Authorization Problems: The user may not have the necessary authorizations to process the incident.
  System Errors: Technical issues or bugs in the system can also trigger this error.
  Business Rules Violations: The incident may not comply with the defined business rules or validation checks.
  
  Solutions:
  
  Check Incident Data: Review the incident data for completeness and correctness. Ensure that all required fields are filled out and that the data adheres to the expected formats.
  Review Workflow Configuration: Check the configuration of the incident workflow in the SAP system. Ensure that all steps are correctly defined and that there are no missing components.
  Authorization Check: Verify that the user processing the incident has the necessary authorizations. If not, adjust the user roles or permissions accordingly.
  Error Logs: Check the system logs (transaction SLG1) for any detailed error messages that can provide more context about the issue.
  Reprocess the Incident: If the issue has been resolved, you may need to manually reset the workflow status or reprocess the incident to move it forward.
  Consult Documentation: Refer to SAP documentation or notes related to the specific error message for additional troubleshooting steps or patches.
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW21 (Create Notification), IW22 (Change Notification), and IW23 (Display Notification) for managing incidents.
  SAP Notes: Search for SAP Notes related to the error message for any known issues or fixes.
  Training and Documentation: Ensure that users are trained on the proper procedures for entering and managing incidents in the EHS module.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.