How To Fix CM_EHHSS_AIF_INC019 - Involved person (key: &1) not found; operation canceled

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHHSS_AIF_INC - Incident-Specific Messages for Adobe Form Handling

• Message number: 019

• Message text: Involved person (key: &1) not found; operation canceled

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHHSS_AIF_INC019 - Involved person (key: &1) not found; operation canceled ?

  The SAP error message CM_EHHSS_AIF_INC019 indicates that there is an issue with an "involved person" in the context of an application interface framework (AIF) process. Specifically, the error states that the system could not find the involved person with the specified key, which leads to the cancellation of the operation.
  Cause:
  
  
  Missing Data: The most common cause of this error is that the involved person (identified by the key) does not exist in the system. This could be due to:
  
  The person not being created in the relevant master data.
  The key being incorrectly specified in the input data.
  The person being deleted or archived in the system.
  
  
  
  Data Consistency Issues: There may be inconsistencies in the data being sent to the AIF, such as incorrect formatting or missing required fields.
  
  
  Configuration Issues: There could be configuration issues in the AIF settings or the related modules that handle involved persons.
  
  
  Solution:
  
  
  Verify the Involved Person:
  
  Check if the involved person exists in the system. You can do this by searching for the person using the key provided in the error message.
  If the person does not exist, you may need to create the person in the relevant master data.
  
  
  
  Check Input Data:
  
  Review the data being sent to the AIF to ensure that the key for the involved person is correct and properly formatted.
  Ensure that all required fields are populated and that there are no missing or incorrect values.
  
  
  
  Data Consistency:
  
  If the person was recently deleted or archived, consider restoring the data if it is still needed for the operation.
  Ensure that the data being processed is consistent with the current state of the database.
  
  
  
  Configuration Review:
  
  Review the AIF configuration settings to ensure that they are set up correctly for handling involved persons.
  Check for any recent changes in configuration that might have affected the processing of involved persons.
  
  
  
  Logs and Traces:
  
  Check the AIF logs and traces for more detailed error messages or warnings that could provide additional context for the issue.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support notes related to the AIF and involved persons for any known issues or additional troubleshooting steps.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues related to this error message. SAP frequently updates their knowledge base with solutions to common problems.
  AIF Documentation: Review the official SAP AIF documentation for best practices and guidelines on handling involved persons and error messages.
  Support: If the issue persists after following the above steps, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.