How To Fix CM_EHFND_PC_SRQ264 - New substance request for EC number &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHFND_PC_SRQ - Messages for Product Compliance Regulatory Service Request

• Message number: 264

• Message text: New substance request for EC number &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHFND_PC_SRQ264 - New substance request for EC number &1 ?

  The SAP error message CM_EHFND_PC_SRQ264 typically relates to issues encountered when creating a new substance request for a specific EC (European Community) number in the SAP Environment, Health, and Safety (EHS) module. This error can arise due to various reasons, including missing data, incorrect configurations, or issues with the substance management process.
  Cause:
  
  Missing or Incorrect Data: The EC number may not be correctly entered, or the required data for the substance request may be incomplete or incorrect.
  Configuration Issues: There may be configuration issues in the SAP EHS module that prevent the successful creation of the substance request.
  Authorization Issues: The user may not have the necessary permissions to create or modify substance requests.
  System Errors: There could be underlying system errors or bugs that are causing the issue.
  
  Solution:
  
  Check EC Number: Verify that the EC number entered is correct and exists in the system. Ensure that it is formatted correctly and corresponds to a valid substance.
  Complete Required Fields: Ensure that all mandatory fields in the substance request form are filled out correctly. This includes any additional information that may be required for the specific substance.
  Review Configuration: Check the configuration settings in the SAP EHS module to ensure that they are set up correctly for substance management.
  User Authorization: Confirm that the user has the necessary authorizations to create a new substance request. If not, contact your SAP security administrator to obtain the required permissions.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on the error message and the substance request process.
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant context to help diagnose the issue.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches or updates.
  EHS Documentation: Review the SAP EHS documentation for guidelines on managing substances and creating substance requests.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.