How To Fix CM_EHFND_FW_WFF312 - Foreground step uses general task

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHFND_FW_WFF - Messages for Exception Obj. of EHS/PS&S Workflow Foundation

• Message number: 312

• Message text: Foreground step uses general task

What causes this issue?

The process uses task &V1& for one of its foreground steps. This task is
configured as a general task.

System Response

This task is sent to every user that is registered in the system.

How to fix this error?

To change the agent assignment of a task, open the task in transaction
<ZK>Change Tasks</> (PFTC_CHG) and execute the menu entry under
<ZK>Additional data -> Agent assignment -> Maintain</>.
When you click on the <ZK>Attributes</> button in the toolbar, a dialog
appears where you can configure how instances of this task can be
forwarded.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHFND_FW_WFF312 - Foreground step uses general task ?

  The SAP error message CM_EHFND_FW_WFF312 indicates that a foreground step in a workflow is using a general task, which is not allowed. This error typically arises in the context of SAP Business Workflow, particularly when defining or executing workflows that involve user tasks.
  Cause:
  The error occurs because:
  
  A foreground step in the workflow is configured to use a general task instead of a specific task. General tasks are designed for background processing and cannot be executed in the foreground.
  The workflow definition may have been incorrectly set up, leading to the use of a general task where a specific task is required.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Workflow Definition:
  
  Open the workflow definition in the SAP Workflow Builder (transaction code SWDD).
  Identify the step that is causing the error (the foreground step).
  Ensure that the step is configured to use a specific task rather than a general task.
  
  
  
  Change Task Type:
  
  If a general task is being used, replace it with a specific task that is appropriate for foreground processing. You can find specific tasks in the task catalog (transaction code PFTC).
  
  
  
  Test the Workflow:
  
  After making the necessary changes, activate the workflow and test it to ensure that the error no longer occurs.
  
  
  
  Review Documentation:
  
  Consult the SAP documentation or help resources for more information on workflow tasks and their appropriate usage.
  
  
  
  Consult with a Workflow Expert:
  
  If you are unsure about which task to use or how to modify the workflow, consider consulting with a colleague who has expertise in SAP workflows or reach out to SAP support.
  
  
  
  Related Information:
  
  Workflow Types: Understand the difference between general tasks and specific tasks in SAP workflows.
  Transaction Codes:
  
  SWDD: Workflow Builder for designing and modifying workflows.
  PFTC: Task Maintenance for managing tasks in SAP.
  
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or fixes related to this error message.
  
  By following these steps, you should be able to resolve the CM_EHFND_FW_WFF312 error and ensure that your workflow functions correctly.