How To Fix CM_EHFND_FW_WFF028 - Cannot send the e-mail because of problems in party proxy

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHFND_FW_WFF - Messages for Exception Obj. of EHS/PS&S Workflow Foundation

• Message number: 028

• Message text: Cannot send the e-mail because of problems in party proxy

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHFND_FW_WFF028 - Cannot send the e-mail because of problems in party proxy ?

  The SAP error message CM_EHFND_FW_WFF028 indicates that there is an issue with sending an email due to problems related to the party proxy configuration. This error typically arises in the context of workflows or communication scenarios where email notifications are supposed to be sent out.
  Causes:
  
  
  Incorrect Configuration of Party Proxies: The party proxy settings in the SAP system may not be correctly configured. This includes missing or incorrect entries for the email addresses or the communication channels.
  
  
  Missing Email Address: The user or party involved in the workflow may not have a valid email address assigned in the system.
  
  
  Authorization Issues: The user or service responsible for sending the email may not have the necessary authorizations to perform this action.
  
  
  Technical Issues: There could be underlying technical issues with the email server or the connection between SAP and the email server.
  
  
  Workflow Configuration Issues: The workflow itself may not be properly configured to handle email notifications.
  
  
  Solutions:
  
  
  Check Party Proxy Configuration:
  
  Navigate to the relevant configuration settings in SAP (e.g., transaction code SWFVISU or SWI1).
  Ensure that the party proxy is correctly defined and that the email addresses are valid.
  
  
  
  Verify User Email Addresses:
  
  Check the user master data (transaction code SU01) to ensure that the email addresses for the users involved in the workflow are correctly maintained.
  
  
  
  Review Authorizations:
  
  Ensure that the user or service account has the necessary authorizations to send emails. This may involve checking roles and profiles assigned to the user.
  
  
  
  Test Email Functionality:
  
  Use transaction code SCOT to check the configuration of the SMTP settings and ensure that the email server is reachable and properly configured.
  
  
  
  Check Workflow Configuration:
  
  Review the workflow definition to ensure that the email notification steps are correctly set up and that the relevant recipients are specified.
  
  
  
  Consult Logs:
  
  Check the application logs (transaction code SLG1) for any additional error messages or details that could provide more context about the issue.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation related to workflow and email notifications for best practices and configuration guidelines.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the issue causing the error message CM_EHFND_FW_WFF028.