How To Fix CM_EHFND_COMN028 - E-mail not sent to &1; cannot create the recipient object (&2)

SAP Error Message - Details

• Message type: E = Error

• Message class: CM_EHFND_COMN - Commonly Used Messages

• Message number: 028

• Message text: E-mail not sent to &1; cannot create the recipient object (&2)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CM_EHFND_COMN028 - E-mail not sent to &1; cannot create the recipient object (&2) ?

  The SAP error message CM_EHFND_COMN028 indicates that an email could not be sent because the system was unable to create the recipient object. This error typically arises in the context of SAP's email functionality, particularly when using the SAP Business Workflow or other communication features that rely on email notifications.
  Causes:
  
  Invalid Email Address: The recipient's email address may be incorrectly formatted or invalid.
  Missing Recipient Data: The recipient object may not be properly defined in the system, or the necessary data (like email address) is missing.
  Configuration Issues: There may be issues with the configuration of the email sending settings in SAP, such as SMTP settings.
  Authorization Issues: The user or process attempting to send the email may not have the necessary authorizations.
  System Errors: There could be temporary system issues or misconfigurations affecting the email sending process.
  
  Solutions:
  
  Check Email Address: Verify that the email address of the recipient (&1) is correctly formatted and exists in the system.
  Review Recipient Object: Ensure that the recipient object (&2) is correctly defined and contains all necessary information.
  SMTP Configuration: Check the SMTP configuration in transaction SCOT to ensure that the email sending settings are correctly set up.
  Authorization Check: Ensure that the user or process has the necessary authorizations to send emails.
  Test Email Sending: Use transaction SOST to check the status of sent emails and see if there are any errors logged for the email in question.
  Debugging: If the issue persists, consider debugging the workflow or program that is attempting to send the email to identify where the failure occurs.
  
  Related Information:
  
  Transaction Codes:
  
  SCOT: For configuring SMTP settings.
  SOST: To monitor the status of sent emails.
  SWI1: To check workflow instances and their statuses.
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to email sending.
  Documentation: Review SAP documentation on email configuration and workflow management for additional insights.
  
  If the problem continues after checking these areas, it may be beneficial to consult with your SAP Basis team or SAP support for further assistance.