How To Fix CLMS_HC031 - Incident &1 got auto-closed; issue doesn't occur anymore or below thresh.

SAP Error Message - Details

• Message type: E = Error

• Message class: CLMS_HC - Health Checks Messages

• Message number: 031

• Message text: Incident &1 got auto-closed; issue doesn't occur anymore or below thresh.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CLMS_HC031 - Incident &1 got auto-closed; issue doesn't occur anymore or below thresh. ?

  The SAP error message CLMS_HC031 indicates that an incident (or issue) has been automatically closed because it no longer occurs or has fallen below a defined threshold. This message is typically related to the SAP Solution Manager's incident management or monitoring functionalities.
  Cause:
  
  Threshold Settings: The system has predefined thresholds for certain incidents or alerts. If the frequency or severity of the incident falls below these thresholds, the system may automatically close the incident.
  Resolution of the Issue: The underlying issue that caused the incident may have been resolved, either through system updates, configuration changes, or other corrective actions.
  Monitoring Configuration: The monitoring configuration may have been set to automatically close incidents that are no longer relevant or that have not occurred for a specified period.
  
  Solution:
  
  Review Incident Details: Check the details of the incident to understand why it was closed. Look for any notes or comments that may provide context.
  Adjust Thresholds: If necessary, adjust the thresholds in the monitoring configuration to better align with your operational needs. This can help prevent premature closure of incidents that may still require attention.
  Investigate Root Cause: If the incident was closed but the issue persists, investigate the root cause to ensure that it has been fully resolved. This may involve checking logs, system performance, or other related metrics.
  Reopen Incident: If you determine that the issue is still relevant, you may need to reopen the incident manually for further investigation and resolution.
  Monitor System Performance: Continue to monitor the system to ensure that similar incidents do not recur. Implement preventive measures if necessary.
  
  Related Information:
  
  SAP Solution Manager: This tool is used for managing incidents, monitoring system performance, and ensuring the health of SAP landscapes.
  Incident Management: Understanding how incidents are logged, tracked, and resolved in SAP can help in managing similar issues in the future.
  Threshold Configuration: Familiarize yourself with how thresholds are set up in your monitoring tools to ensure they align with your business requirements.
  
  If you continue to experience issues or need further assistance, consider reaching out to SAP support or consulting the SAP community for additional insights.