How To Fix CLMS_HC029 - &1 open incidents found locally; &2 incidents closed in SPC

SAP Error Message - Details

• Message type: E = Error

• Message class: CLMS_HC - Health Checks Messages

• Message number: 029

• Message text: &1 open incidents found locally; &2 incidents closed in SPC

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CLMS_HC029 - &1 open incidents found locally; &2 incidents closed in SPC ?

  The SAP error message CLMS_HC029 typically relates to issues in the handling of incidents within the SAP system, particularly in the context of the SAP Customer Relationship Management (CRM) or Service Management (SM) modules. This error message indicates that there are discrepancies between the local incident records and those managed in the Service Processing Center (SPC).
  Cause:
  
  
  Data Synchronization Issues: The error often arises when there is a mismatch between the incidents stored locally in the system and those that have been processed or closed in the SPC. This can happen due to:
  
  Network issues during data synchronization.
  Manual changes made to incidents that were not reflected in the SPC.
  System configuration errors or bugs.
  
  
  
  Configuration Errors: Incorrect settings in the integration between the local system and the SPC can lead to inconsistencies in incident management.
  
  
  User Actions: Users may have closed incidents locally without updating the SPC, leading to discrepancies.
  
  
  Solution:
  
  
  Data Reconciliation: 
  
  Check the local incident records against those in the SPC. Identify any discrepancies and take corrective actions to ensure that both systems reflect the same status for each incident.
  Use transaction codes or reports that allow you to view and compare incident statuses.
  
  
  
  System Configuration Review: 
  
  Review the configuration settings for the integration between the local system and the SPC. Ensure that all necessary settings are correctly configured.
  Consult SAP documentation or your SAP Basis team for guidance on proper configuration.
  
  
  
  Error Logs and Traces: 
  
  Check system logs and traces for any errors that occurred during the synchronization process. This can provide insights into what went wrong and how to fix it.
  
  
  
  Manual Updates: 
  
  If necessary, manually update the status of incidents in either the local system or the SPC to ensure consistency.
  
  
  
  Consult SAP Support: 
  
  If the issue persists, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including any relevant logs or screenshots.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing incidents and SPC for accessing the Service Processing Center.
  Documentation: Review SAP notes and documentation related to incident management and SPC integration for best practices and troubleshooting steps.
  User Training: Ensure that users are trained on proper incident management procedures to minimize the risk of discrepancies in the future.
  
  By following these steps, you should be able to address the CLMS_HC029 error and ensure that your incident management processes are functioning smoothly.