How To Fix CIC_TRACE002 - Trace message will not be displayed

SAP Error Message - Details

• Message type: E = Error

• Message class: CIC_TRACE - IC trace

• Message number: 002

• Message text: Trace message will not be displayed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CIC_TRACE002 - Trace message will not be displayed ?

  The SAP error message CIC_TRACE002 indicates that a trace message will not be displayed in the context of the SAP Customer Interaction Center (CIC). This message typically arises when there is an issue with the configuration or the tracing settings in the CIC environment.
  Cause:
  
  Trace Level Configuration: The trace level for the CIC might not be set correctly. If the trace level is too low, certain trace messages will not be displayed.
  User Authorization: The user may not have the necessary authorizations to view trace messages.
  System Performance Settings: The system may be configured to suppress certain trace messages to enhance performance.
  Technical Issues: There could be underlying technical issues or bugs in the CIC component that prevent trace messages from being displayed.
  
  Solution:
  
  
  Check Trace Level:
  
  Go to the transaction code CIC0 (CIC Trace Configuration).
  Ensure that the trace level is set appropriately to capture the desired messages. You may need to increase the trace level to see more detailed messages.
  
  
  
  User Authorizations:
  
  Verify that the user has the necessary authorizations to view trace messages. This can be checked in the user profile or by consulting with your SAP security team.
  
  
  
  Adjust System Settings:
  
  Review the system performance settings to see if trace messages are being suppressed. If so, consider adjusting these settings to allow for trace messages to be displayed.
  
  
  
  Check for Technical Issues:
  
  If the above steps do not resolve the issue, check for any known bugs or issues in the version of SAP you are using. Consult SAP Notes or the SAP Support Portal for any relevant updates or patches.
  
  
  
  Consult Documentation:
  
  Review the official SAP documentation for the CIC component to ensure that all configurations are set correctly.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered and resolved similar issues.
  CIC Documentation: Familiarize yourself with the CIC documentation for best practices on configuration and troubleshooting.
  
  By following these steps, you should be able to identify the cause of the CIC_TRACE002 message and implement a solution to ensure that trace messages are displayed as expected.