How To Fix CIC_TRACE003 - Current memory usage &1 ( memory usage with last 'End Contact' &2)

SAP Error Message - Details

• Message type: E = Error

• Message class: CIC_TRACE - IC trace

• Message number: 003

• Message text: Current memory usage &1 ( memory usage with last 'End Contact' &2)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CIC_TRACE003 - Current memory usage &1 ( memory usage with last 'End Contact' &2) ?

  The SAP error message CIC_TRACE003 indicates an issue related to memory usage in the context of the SAP Customer Interaction Center (CIC). This message typically arises when the memory consumption of the CIC application exceeds certain thresholds or when there are discrepancies in memory usage between the current state and the last recorded state.
  Cause:
  
  High Memory Consumption: The CIC application may be consuming more memory than expected due to a large number of active sessions, inefficient coding, or memory leaks in the application.
  Long-running Processes: Processes that take a long time to complete can hold onto memory resources longer than necessary.
  Configuration Issues: Incorrect configuration settings for memory management in the CIC or the underlying SAP system can lead to excessive memory usage.
  Data Volume: High volumes of data being processed or retained in memory can also contribute to this issue.
  
  Solution:
  
  Monitor Memory Usage: Use transaction codes like SM04 (User Overview) or SM50 (Process Overview) to monitor active sessions and their memory consumption.
  Analyze and Optimize Code: Review custom code or enhancements in the CIC application for efficiency. Look for memory leaks or inefficient data handling.
  Adjust Configuration: Check the configuration settings for memory management in the CIC and adjust them as necessary. This may involve increasing memory limits or optimizing buffer settings.
  Restart Services: If memory usage is consistently high, consider restarting the CIC services or the entire SAP system to clear memory.
  Increase Hardware Resources: If the application consistently runs out of memory, consider upgrading the hardware resources (RAM) allocated to the SAP system.
  Regular Maintenance: Implement regular maintenance tasks, such as clearing old sessions or data that are no longer needed, to free up memory.
  
  Related Information:
  
  SAP Notes: Check for relevant SAP Notes that may address specific issues related to memory management in the CIC. SAP Notes often provide patches or configuration recommendations.
  Performance Monitoring Tools: Utilize SAP's performance monitoring tools to gain insights into memory usage patterns and identify potential bottlenecks.
  Documentation: Refer to the official SAP documentation for best practices on memory management and optimization in the CIC environment.
  
  If the problem persists after trying the above solutions, it may be beneficial to engage SAP support for further assistance, as they can provide more tailored guidance based on the specific configuration and usage patterns of your SAP system.