How To Fix CIC002 - Please wait...

SAP Error Message - Details

• Message type: E = Error

• Message class: CIC - Customer Interaction Center Framework

• Message number: 002

• Message text: Please wait...

What causes this issue?

The action you performed requires an additional R./3 session to be
opened.

System Response

The system is in the process of opening the additional session.

How to fix this error?

Please wait until the additional session is visible.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CIC002 - Please wait... ?

  The SAP error message "CIC002 Please wait..." typically occurs in the context of the SAP Customer Interaction Center (CIC) or when using SAP CRM functionalities. This message usually indicates that the system is processing a request, and it may be a temporary message that appears while the system is busy.
  Causes:
  
  System Load: The system may be experiencing high load or performance issues, causing delays in processing requests.
  Long-running Processes: Certain operations, such as data retrieval or report generation, may take longer than expected.
  Network Issues: Connectivity problems between the client and the SAP server can lead to delays in response.
  Configuration Issues: Incorrect settings in the CIC or CRM configuration may lead to performance bottlenecks.
  Database Performance: Slow database queries or locks on database tables can cause delays.
  
  Solutions:
  
  Wait and Retry: If the message is temporary, waiting for a few moments and then retrying the action may resolve the issue.
  Check System Performance: Monitor the system performance using transaction codes like ST03N (Workload Analysis) or SM66 (Global Work Process Overview) to identify any bottlenecks.
  Review Background Jobs: Use transaction SM37 to check for any long-running background jobs that may be affecting system performance.
  Network Diagnostics: Ensure that there are no network issues affecting connectivity to the SAP server.
  Database Optimization: Work with your database administrator to optimize database performance, including checking for locks or slow queries.
  Configuration Review: Review the CIC or CRM configuration settings to ensure they are optimized for performance.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address known issues related to this error message.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM21 (System Log), ST22 (Dump Analysis), and SLG1 (Application Log) to gather more information about the issue.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and the context in which it occurs.
  User Training: Ensure that users are trained on how to handle long-running processes and understand the implications of system performance.
  
  By following these steps, you should be able to diagnose and potentially resolve the "CIC002 Please wait..." error in SAP.