How To Fix CIC001 - No master record exists for this user

CIC001 - Overview

• Message type: E = Error

• Message class: CIC - Customer Interaction Center Framework

• Message number: 001

• Message text: No master record exists for this user

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

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You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CIC001 - No master record exists for this user ?

  The SAP error message CIC001: No master record exists for this user typically occurs in the context of the SAP Customer Interaction Center (CIC) or when using SAP CRM functionalities. This error indicates that the system cannot find a master record (such as a business partner or user profile) for the user attempting to perform an action.
  Causes:
  
  Missing User Master Record: The user does not have a corresponding master record in the system, which is required for the operation they are trying to perform.
  Incorrect User ID: The user ID being used may be incorrect or not properly configured in the system.
  User Not Assigned to a Business Role: The user may not be assigned to the necessary business roles that would allow them to access the required functionalities.
  Data Synchronization Issues: If the system is integrated with other systems (like an LDAP directory), there may be synchronization issues leading to missing records.
  Authorization Issues: