How To Fix CIC003 - Framework ID &1 contains no Hidden Action Box component.

SAP Error Message - Details

• Message type: E = Error

• Message class: CIC - Customer Interaction Center Framework

• Message number: 003

• Message text: Framework ID &1 contains no Hidden Action Box component.

What causes this issue?

The communication between the framework and the components occurs via
events. If an event is raised, all subscribers are notified to execute
a specific action. If there is no subscriber for an event, the event
being raised has no effect.
In this specific case, an event was raised to execute a transaction.
However, there is no Hidden Action Box component that could process the
request assigned to the framework.

System Response

Framework does not contain a Hidden Action Box component, no processing
occurred.

How to fix this error?

Check the customizing of your <DS:TRAN.CICQ>hidden framework components
</> and add the Hidden Action Box component.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CIC003 - Framework ID &1 contains no Hidden Action Box component. ?

  The SAP error message CIC003 indicates that the Framework ID specified does not contain a Hidden Action Box component. This error typically occurs in the context of SAP Customer Interaction Center (CIC) or SAP CRM applications where certain UI components are expected to be present but are missing.
  Cause:
  
  Missing Configuration: The Framework ID you are using may not be properly configured to include the Hidden Action Box component.
  Incorrect Framework ID: The Framework ID specified might be incorrect or not associated with the expected UI components.
  Custom Development Issues: If there are custom developments or modifications in the UI framework, it might lead to the absence of the required component.
  Transport Issues: If the configuration was transported from one system to another, the transport might not have included all necessary components.
  
  Solution:
  
  
  Check Framework Configuration:
  
  Go to the configuration settings for the Framework ID in the SAP system.
  Ensure that the Hidden Action Box component is included in the configuration for that Framework ID.
  
  
  
  Verify Framework ID:
  
  Double-check the Framework ID being used in the transaction or program to ensure it is correct and corresponds to the expected UI layout.
  
  
  
  Review Custom Developments:
  
  If there are custom developments, review the code to ensure that the Hidden Action Box component is being instantiated correctly.
  Check for any modifications that might have inadvertently removed or altered the component.
  
  
  
  Transport Management:
  
  If the issue arose after a transport, verify that all necessary components were included in the transport request.
  Check the transport logs for any errors or warnings that might indicate missing components.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific version of the CIC or CRM you are using for any known issues or additional configuration steps.
  
  
  
  SAP Support:
  
  If the issue persists, consider reaching out to SAP support for assistance. Provide them with details about the error, the context in which it occurs, and any relevant configuration settings.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered and resolved similar issues.
  Documentation: Review the official SAP documentation for the Customer Interaction Center or CRM for guidance on configuring UI components.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.