How To Fix CH072 - The message was marked as not viewed

SAP Error Message - Details

• Message type: E = Error

• Message class: CH - CAD/PP integration messages

• Message number: 072

• Message text: The message was marked as not viewed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CH072 - The message was marked as not viewed ?

  The SAP error message CH072, which states "The message was marked as not viewed," typically occurs in the context of SAP's messaging system, particularly when dealing with communication or notifications within the system. This message indicates that a particular message or notification has not been acknowledged or viewed by the intended recipient.
  Cause:
  
  Message Status: The message in question has been flagged as "not viewed" in the system. This can happen if the user has not opened or acknowledged the message.
  User Permissions: The user may not have the necessary permissions to view or acknowledge the message.
  System Configuration: There may be configuration settings in the SAP system that affect how messages are displayed or acknowledged.
  Message Deletion: If a message was deleted or marked for deletion before it was viewed, it may still show as "not viewed" in the system.
  
  Solution:
  
  View the Message: The simplest solution is to navigate to the message inbox or the relevant transaction where the message is located and view the message. This should change its status to "viewed."
  Check User Permissions: Ensure that the user has the appropriate permissions to view messages. If not, an administrator may need to adjust the user's roles or permissions.
  System Configuration Review: Review the configuration settings related to messaging in the SAP system. This may involve checking transaction codes like SO01 (SAP Office Inbox) or other relevant settings.
  Message Management: If the message is no longer relevant, consider managing the message (e.g., deleting or archiving) to prevent confusion.
  Consult Documentation: Refer to SAP documentation or support resources for specific guidance related to your version of SAP, as the handling of messages may vary.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes related to messaging, such as SO01 (SAP Office Inbox) or SOST (Send Requests).
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Training: Ensure that users are trained on how to manage and acknowledge messages within the SAP system to prevent similar issues in the future.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis team or SAP support for further assistance.