How To Fix CCMS_GRMG266 - LONGRUNNING_JOBS: SALC_GET_MTE_BY_CLASS exception: &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CCMS_GRMG - Alert Messages for GRMG Scenarios (Availability Monitoring)

• Message number: 266

• Message text: LONGRUNNING_JOBS: SALC_GET_MTE_BY_CLASS exception: &1

Self-Explanatory Message

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• What is the cause and solution for SAP error message CCMS_GRMG266 - LONGRUNNING_JOBS: SALC_GET_MTE_BY_CLASS exception: &1 ?

  The SAP error message CCMS_GRMG266 indicates that there is an issue related to long-running jobs in the system, specifically when the system is trying to retrieve monitoring data for these jobs. The error message includes the exception SALC_GET_MTE_BY_CLASS, which suggests that there is a problem with the method used to get monitoring technical entities (MTEs) by class.
  Cause:
  
  Performance Issues: The system may be experiencing performance issues, leading to timeouts or failures when trying to retrieve data for long-running jobs.
  Configuration Issues: There may be misconfigurations in the CCMS (Computing Center Management System) settings or in the monitoring setup.
  Database Issues: Problems with the database, such as locks or slow queries, can also lead to this error.
  Missing Authorizations: The user or process trying to access the MTEs may not have the necessary authorizations.
  System Load: High system load or resource contention can cause delays in job processing and monitoring.
  
  Solution:
  
  Check System Performance: Monitor the system performance using transaction codes like ST03N (Workload Analysis) or ST22 (Dump Analysis) to identify any bottlenecks.
  Review Configuration: Ensure that the CCMS configuration is correct. Check the settings for monitoring long-running jobs and make adjustments as necessary.
  Database Health Check: Perform a health check on the database. Look for locks, long-running queries, or any other issues that could affect performance.
  Increase Timeout Settings: If the issue is related to timeouts, consider increasing the timeout settings for the relevant processes.
  Check Authorizations: Verify that the user or process has the necessary authorizations to access the MTEs.
  System Restart: In some cases, a system restart may help clear temporary issues affecting performance.
  
  Related Information:
  
  Transaction Codes: Use transaction codes like SM37 (Job Monitoring), SM21 (System Log), and ST22 (Dump Analysis) to gather more information about the jobs and any related errors.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Monitoring Tools: Utilize SAP Solution Manager or other monitoring tools to get a comprehensive view of system performance and job status.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.