How To Fix CBRC_REGCHECK299 - Sales document &1; cannot determine customer

CBRC_REGCHECK299 - Overview

• Message type: E = Error

• Message class: CBRC_REGCHECK - Messages for Substance-Related Regulation Check

• Message number: 299

• Message text: Sales document &1; cannot determine customer

What causes this issue?

The customer number from the sales document <(>&<)>V1 cannot be
determined.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

The customer number is not taken into account during further processing.

How to fix this error?

Check if a customer is specified in the sales document.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CBRC_REGCHECK299 - Sales document &1; cannot determine customer ?

  The SAP error message CBRC_REGCHECK299 indicates that the system is unable to determine the customer for a specific sales document. This error typically arises in the context of sales order processing, where the system needs to identify the customer associated with the sales document to proceed with further processing.
  Causes:
  
  Missing Customer Master Data: The customer master data may not be created or may be incomplete. This includes missing information such as the customer number, name, or address.
  Incorrect Sales Document: The sales document may not be correctly linked to a valid customer. This can happen if the document was created with an incorrect or non-existent customer ID.
  Data Inconsistencies: There may be inconsistencies in the data, such as the customer being marked as inactive or deleted.
  Authorization Issues: The user may not have the necessary authorizations to access the customer data.
  
  Configuration Issues: There may be configuration issues in the sales area or customer account