How To Fix CBRC_REGCHECK299 - Sales document &1; cannot determine customer

SAP Error Message - Details

• Message type: E = Error

• Message class: CBRC_REGCHECK - Messages for Substance-Related Regulation Check

• Message number: 299

• Message text: Sales document &1; cannot determine customer

What causes this issue?

The customer number from the sales document <(>&<)>V1 cannot be
determined.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

The customer number is not taken into account during further processing.

How to fix this error?

Check if a customer is specified in the sales document.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CBRC_REGCHECK299 - Sales document &1; cannot determine customer ?

  The SAP error message CBRC_REGCHECK299 indicates that the system is unable to determine the customer for a specific sales document. This error typically arises in the context of sales order processing, where the system needs to identify the customer associated with the sales document to proceed with further processing.
  Causes:
  
  Missing Customer Master Data: The customer master data may not be created or may be incomplete. This includes missing information such as the customer number, name, or address.
  Incorrect Sales Document: The sales document may not be correctly linked to a valid customer. This can happen if the document was created with an incorrect or non-existent customer ID.
  Data Inconsistencies: There may be inconsistencies in the data, such as the customer being marked as inactive or deleted.
  Authorization Issues: The user may not have the necessary authorizations to access the customer data.
  Configuration Issues: There may be configuration issues in the sales area or customer account settings that prevent the system from determining the customer.
  
  Solutions:
  
  
  Check Customer Master Data:
  
  Verify that the customer master data exists in the system. You can do this by using transaction codes like XD03 (Display Customer) or VD03 (Display Customer - Sales Area).
  Ensure that the customer is active and has all the necessary information filled out.
  
  
  
  Review Sales Document:
  
  Check the sales document in question using transaction VA03 (Display Sales Order) to ensure that it is correctly linked to a valid customer.
  Confirm that the customer number in the sales document matches an existing customer in the master data.
  
  
  
  Data Consistency Check:
  
  Run consistency checks to identify any issues with the customer data. This can be done through transaction SE38 by executing relevant reports that check for inconsistencies.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to view and access customer data. This can be checked with the help of your SAP security team.
  
  
  
  Configuration Review:
  
  Review the configuration settings for the sales area and customer account groups to ensure they are set up correctly. This may require assistance from your SAP configuration team.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant notes or updates related to this error message. There may be specific patches or updates that address this issue.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  XD03 - Display Customer
  VD03 - Display Customer - Sales Area
  VA03 - Display Sales Order
  
  
  SAP Documentation: Refer to SAP Help documentation for detailed information on customer master data and sales document processing.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify the root cause of the error and implement the necessary solutions to resolve it.