How To Fix CBRC_REGCHECK297 - Cannot determine data for the customer list

CBRC_REGCHECK297 - Overview

• Message type: E = Error

• Message class: CBRC_REGCHECK - Messages for Substance-Related Regulation Check

• Message number: 297

• Message text: Cannot determine data for the customer list

What causes this issue?

You want to use the transaction <DS><DS:TRAN.CBRC22>Substance Volume
Tracking: Output Customer List</></> to display or output a customer
list. In the initial screen, you entered search parameters.

System Response

The system cannot find any data for the search criteria that you
entered.

How to fix this error?

Enter other search parameters and start the search again.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

CBRC_REGCHECK297 - Details

• The SAP error message CBRC_REGCHECK297 ("Cannot determine data for the customer list") typically occurs in the context of the SAP Convergent Charging (SAP CC) or similar modules where customer data is being processed. This error indicates that the system is unable to retrieve or find the necessary data related to the customer list, which can be due to several reasons.
  Possible Causes:
  
  Missing Customer Data: The customer data may not be properly maintained in the system. This could be due to missing entries in the customer master data or related tables.
  Incorrect Configuration: There may be configuration issues in the SAP CC settings that prevent the system from accessing the required customer data.
  Authorization Issues: The user executing the transaction may not have the necessary authorizations to access the customer data.
  Data Consistency Issues: There could be inconsistencies in the database, such as orphaned records or data corruption.
  Technical Issues: There may be underlying technical issues,