How To Fix CBRC_REGCHECK297 - Cannot determine data for the customer list

SAP Error Message - Details

• Message type: E = Error

• Message class: CBRC_REGCHECK - Messages for Substance-Related Regulation Check

• Message number: 297

• Message text: Cannot determine data for the customer list

What causes this issue?

You want to use the transaction <DS><DS:TRAN.CBRC22>Substance Volume
Tracking: Output Customer List</></> to display or output a customer
list. In the initial screen, you entered search parameters.

System Response

The system cannot find any data for the search criteria that you
entered.

How to fix this error?

Enter other search parameters and start the search again.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CBRC_REGCHECK297 - Cannot determine data for the customer list ?

  The SAP error message CBRC_REGCHECK297 ("Cannot determine data for the customer list") typically occurs in the context of the SAP Convergent Charging (SAP CC) or similar modules where customer data is being processed. This error indicates that the system is unable to retrieve or find the necessary data related to the customer list, which can be due to several reasons.
  Possible Causes:
  
  Missing Customer Data: The customer data may not be properly maintained in the system. This could be due to missing entries in the customer master data or related tables.
  Incorrect Configuration: There may be configuration issues in the SAP CC settings that prevent the system from accessing the required customer data.
  Authorization Issues: The user executing the transaction may not have the necessary authorizations to access the customer data.
  Data Consistency Issues: There could be inconsistencies in the database, such as orphaned records or data corruption.
  Technical Issues: There may be underlying technical issues, such as problems with the database connection or system performance.
  
  Solutions:
  
  Check Customer Data: Verify that the customer data is correctly maintained in the system. Ensure that all necessary fields are filled out and that the customer records are active.
  Review Configuration: Check the configuration settings in SAP CC to ensure that they are set up correctly to access customer data. This may involve reviewing the charging configuration or related settings.
  User Authorizations: Ensure that the user has the appropriate authorizations to access the customer data. This may involve checking roles and permissions in the user profile.
  Data Consistency Check: Run data consistency checks or reports to identify any inconsistencies in the customer data. This may involve using transaction codes or tools provided by SAP for data validation.
  Technical Support: If the issue persists, consider reaching out to your SAP Basis team or technical support for assistance. They can help diagnose any underlying technical issues or database problems.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as SE11 (Data Dictionary), SE16 (Data Browser), or specific transaction codes related to SAP CC.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error message.
  Documentation: Review the official SAP documentation for SAP Convergent Charging or the specific module you are working with for additional insights and troubleshooting steps.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.