How To Fix CBRC_REGCHECK214 - Data record could not be updated

SAP Error Message - Details

• Message type: E = Error

• Message class: CBRC_REGCHECK - Messages for Substance-Related Regulation Check

• Message number: 214

• Message text: Data record could not be updated

What causes this issue?

The data record was already edited by another user and is no longer
up-to-date.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

&WHAT_TO_DO&,,
Leave the transaction.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CBRC_REGCHECK214 - Data record could not be updated ?

  The SAP error message CBRC_REGCHECK214, which states "Data record could not be updated," typically occurs in the context of the SAP Convergent Charging (SAP CC) module. This error can arise due to various reasons, and understanding the cause is essential for finding an appropriate solution.
  Possible Causes:
  
  Data Integrity Issues: The data record you are trying to update may have integrity issues, such as missing mandatory fields or incorrect data formats.
  Locking Issues: The record might be locked by another transaction or user, preventing updates.
  Authorization Problems: The user may not have the necessary permissions to update the data record.
  Configuration Errors: There may be configuration issues in the SAP CC system that prevent the update from being processed correctly.
  System Errors: Temporary system errors or inconsistencies in the database can also lead to this error.
  
  Solutions:
  
  Check Data Integrity: Review the data record for any missing or incorrect information. Ensure that all mandatory fields are filled out correctly.
  Release Locks: If the record is locked, identify the user or transaction that is holding the lock and resolve it. You can use transaction codes like SM12 to check for locks.
  Verify Authorizations: Ensure that the user attempting to perform the update has the necessary authorizations. You may need to consult with your SAP security team.
  Review Configuration: Check the configuration settings in SAP CC to ensure that everything is set up correctly. This may involve reviewing the charging models, rate plans, or other related configurations.
  Check System Logs: Look at the system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  Restart the Process: Sometimes, simply restarting the transaction or process can resolve temporary issues.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error message or provide patches or updates.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for SAP Convergent Charging for detailed information on data management and error handling.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Support Tickets: If the issue persists and cannot be resolved internally, consider opening a support ticket with SAP for further assistance.
  
  By following these steps, you should be able to identify the cause of the CBRC_REGCHECK214 error and implement a suitable solution.