How To Fix CBGLBC122 - Virus in preview file for print request &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CBGLBC - Labels Basis Components Messages

• Message number: 122

• Message text: Virus in preview file for print request &1

What causes this issue?

The preview file for the print request &V1& contains a virus.

System Response

The preview file is deleted and cannot therefore be displayed.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Run a virus scan on the WWI server to find the cause of the virus
attack.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CBGLBC122 - Virus in preview file for print request &1 ?

  The SAP error message CBGLBC122 indicates that a virus has been detected in a preview file associated with a print request. This is a security measure implemented by SAP to protect the system from potential threats that could arise from infected files.
  Cause:
  The error typically occurs due to one of the following reasons:
  
  Infected File: The file being processed for printing has been infected with a virus or malware.
  File Integrity Issues: The file may have been corrupted or altered in a way that triggers the virus detection mechanism.
  Antivirus Software: The SAP system may be integrated with antivirus software that detects a virus in the file.
  
  Solution:
  To resolve the issue, you can take the following steps:
  
  
  Scan the File: Use a reliable antivirus program to scan the file in question. If a virus is detected, follow the antivirus software's instructions to remove it.
  
  
  Check File Source: Ensure that the file originates from a trusted source. If the file was downloaded from the internet or received via email, it may be wise to verify its integrity.
  
  
  Recreate the File: If the file is corrupted, try recreating it from the original source or generating a new print request.
  
  
  Update Antivirus Definitions: Ensure that the antivirus software integrated with your SAP system is up to date. This can help in accurately detecting and handling potential threats.
  
  
  Consult IT Security Team: If you are unsure about the file's safety or how to handle it, consult your organization's IT security team for assistance.
  
  
  Review SAP Notes: Check the SAP Support Portal for any relevant notes or updates regarding this error message. There may be specific patches or updates that address this issue.
  
  
  System Configuration: Ensure that the SAP system's configuration for handling print requests and file previews is correctly set up and that any antivirus settings are compatible with SAP.
  
  
  Related Information:
  
  SAP Security: SAP systems often have built-in security measures to prevent the execution of potentially harmful files. Understanding these measures can help in troubleshooting similar issues.
  Antivirus Integration: If your organization uses third-party antivirus solutions, ensure that they are properly configured to work with SAP.
  Documentation: Refer to SAP documentation for more details on error messages and their resolutions.
  
  If the problem persists after following these steps, it may be necessary to escalate the issue to SAP support or your internal IT department for further investigation.