How To Fix CBGLBC069 - Unable to cancel printing for all selected print requests

SAP Error Message - Details

• Message type: E = Error

• Message class: CBGLBC - Labels Basis Components Messages

• Message number: 069

• Message text: Unable to cancel printing for all selected print requests

What causes this issue?

You have attempted to cancel printing for one or more print requests.
The current status of at least one print request does not permit this,
however, or errors have occurred on the WWI server.

System Response

Printing of the selected print requests is not canceled.

How to fix this error?

You can cancel printing for a print request if the print request has one
of the following statuses:
<LS>Print request ready for printing</>
<LS>Print request is being printed</>
If required, check the errors on the WWI server on the <LS>Log</> tab
page.
To obtain the current status, update the display (by pressing F8).

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CBGLBC069 - Unable to cancel printing for all selected print requests ?

  The SAP error message CBGLBC069 indicates that the system is unable to cancel printing for all selected print requests. This error can occur in various scenarios, typically when trying to manage print requests in the SAP system.
  Causes:
  
  Print Request Status: The print requests may already be processed or completed, making them non-cancelable.
  Authorization Issues: The user may not have the necessary authorizations to cancel the print requests.
  System Lock: There may be a lock on the print requests due to ongoing processes or transactions.
  Technical Issues: There could be underlying technical issues with the spool system or the printer configuration.
  
  Solutions:
  
  
  Check Print Request Status:
  
  Go to transaction SP01 (Spool Request) and check the status of the print requests. If they are already completed or in a state that cannot be canceled, you will not be able to cancel them.
  
  
  
  Verify Authorizations:
  
  Ensure that you have the necessary authorizations to cancel print requests. You may need to contact your SAP security administrator to verify your roles and permissions.
  
  
  
  Use Transaction SP02:
  
  If you are unable to cancel requests in SP01, try using transaction SP02 (Spool Request Management) to see if you can manage the requests from there.
  
  
  
  Check for Locks:
  
  Investigate if there are any locks on the spool requests. You can use transaction SM12 to check for locks and release them if necessary.
  
  
  
  Technical Support:
  
  If the issue persists, it may be necessary to consult with your SAP Basis team or technical support. They can check for any underlying issues with the spool system or printer configuration.
  
  
  
  Restart Spool Services:
  
  In some cases, restarting the spool services on the SAP application server may resolve the issue.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SP01: Display Spool Requests
  SP02: Manage Spool Requests
  SM12: Display and Delete Locks
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to spool management and printing to understand the processes involved.
  
  If the problem continues after trying these solutions, it may be beneficial to gather logs and error messages and escalate the issue to SAP support for further investigation.