How To Fix CBGLBC071 - Error during remote function call of print request API

SAP Error Message - Details

• Message type: E = Error

• Message class: CBGLBC - Labels Basis Components Messages

• Message number: 071

• Message text: Error during remote function call of print request API

What causes this issue?

An error occurred during a Remote Function Call (RFC) of the print
request API or the application log. "&V2&" was determined as the cause
of the error.
The RFC destination &V1& was used for the RFC call.

System Response

The print request API or the application log is not called. The print
requests are therefore not processed or the application log is not
displayed.

How to fix this error?

In the Customizing activity
<DS:SIMG.CCGLV_BASIC>Make Settings for Basic Data</>, check whether the
correct RFC destination is specified for the <LS>Label Printing</>
transaction.
If so, test the specified RFC destination in
<DS:TRAN.SM59>Configuration of RFC Connections</>. You do this by
executing the tests specified in the menu under <LS>Utilities -> Test
</>.
For calls from the <LS>labeling workbench</>: In the Customizing
activity
<DS:SIMG.EHS_GLM_LABEL_WB_BAS>Define Basic Data for Function Workbench
</>, check whether the correct RFC destination is specified in the
system.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CBGLBC071 - Error during remote function call of print request API ?

  The SAP error message CBGLBC071 indicates that there was an issue during a remote function call (RFC) when trying to process a print request. This error can occur in various scenarios, often related to issues with the print configuration, network problems, or issues with the SAP system itself.
  Causes:
  
  Network Issues: There may be connectivity problems between the SAP system and the print server.
  Printer Configuration: The printer may not be correctly configured in the SAP system, or the printer may be offline.
  Authorization Issues: The user may not have the necessary authorizations to execute the print request.
  RFC Destination Issues: The RFC destination used for the print request may not be correctly set up or may be inactive.
  SAP Kernel Issues: There may be bugs or issues in the SAP kernel that affect the print functionality.
  Queue Issues: The print queue may be full or experiencing issues.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there is proper network connectivity between the SAP system and the print server. You can use tools like ping or traceroute to diagnose network issues.
  Verify Printer Configuration: 
  
  Go to transaction SPAD (Spool Administration) and check the configuration of the printer.
  Ensure that the printer is active and properly configured.
  Test the printer by sending a test print job.
  
  
  Check User Authorizations: Ensure that the user executing the print request has the necessary authorizations. You can check this in transaction SU53 after the error occurs.
  Review RFC Destinations: 
  
  Go to transaction SM59 and check the RFC destination used for the print request.
  Ensure that it is correctly configured and active.
  Test the connection to the RFC destination.
  
  
  Check SAP Kernel Version: Ensure that you are using a stable version of the SAP kernel. If there are known issues, consider applying the latest patches or updates.
  Monitor Print Queue: Check the print queue for any stuck jobs or errors. You can do this in transaction SP01 (Spool Request) to see if there are any issues with the print jobs.
  Review System Logs: Check the system logs (transaction SM21) for any related error messages that might provide more context about the issue.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to the CBGLBC071 error.
  Documentation: Review the SAP documentation for print configuration and troubleshooting.
  Community Forums: Check SAP Community forums for similar issues and solutions shared by other users.
  
  If the issue persists after trying the above solutions, it may be necessary to involve your SAP Basis team or SAP support for further investigation.