How To Fix CBGLAPI231 - Error while canceling print for print request &1 on WWI server &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CBGLAPI - GLM-API: Standard Messages

• Message number: 231

• Message text: Error while canceling print for print request &1 on WWI server &2

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Check the warning messages that appeared when you canceled print request
&V1& on WWI server &V2&.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CBGLAPI231 - Error while canceling print for print request &1 on WWI server &2 ?

  The SAP error message CBGLAPI231 indicates that there was an issue while attempting to cancel a print request on the WWI (Windows-based Web Interface) server. This error can occur in various scenarios, particularly when dealing with print requests for labels or documents generated through SAP's WWI.
  Cause:
  The error can be caused by several factors, including:
  
  Network Issues: There may be connectivity problems between the SAP system and the WWI server.
  Server Configuration: The WWI server may not be properly configured to handle the print request or may not be running.
  Print Request Status: The print request may already be in a state that does not allow cancellation (e.g., it may have already been processed or completed).
  Authorization Issues: The user may not have the necessary permissions to cancel the print request.
  System Errors: There could be underlying issues with the WWI server or the SAP system itself.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  Check WWI Server Status: Ensure that the WWI server is up and running. You can check the server logs for any errors or issues.
  Verify Network Connectivity: Ensure that there are no network issues preventing communication between the SAP system and the WWI server.
  Review Print Request Status: Check the status of the print request you are trying to cancel. If it has already been processed, cancellation may not be possible.
  Check User Authorizations: Ensure that the user attempting to cancel the print request has the necessary authorizations to perform this action.
  Consult Logs: Review the application logs in both the SAP system and the WWI server for any additional error messages or warnings that could provide more context.
  Restart Services: If the issue persists, consider restarting the WWI server or the relevant services to clear any temporary issues.
  Contact Support: If none of the above steps resolve the issue, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SP01 to check the spool requests and their statuses.
  WWI Configuration: Review the configuration settings for the WWI server in the SAP system to ensure everything is set up correctly.
  Documentation: Refer to SAP documentation or notes related to WWI and print request management for more detailed troubleshooting steps.
  
  By following these steps, you should be able to identify and resolve the issue causing the CBGLAPI231 error.