How To Fix CBGL00863 - Print request bodies from &1 to &2 deleted (&3 requests)

SAP Error Message - Details

• Message type: E = Error

• Message class: CBGL00 - GLM: Standard Messages

• Message number: 863

• Message text: Print request bodies from &1 to &2 deleted (&3 requests)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CBGL00863 - Print request bodies from &1 to &2 deleted (&3 requests) ?

  The SAP error message CBGL00863 indicates that print request bodies have been deleted for a specified range of print requests. This message typically arises in the context of print management within SAP, particularly when dealing with spool requests.
  Cause:
  The error message CBGL00863 is usually triggered by one of the following reasons:
  
  
  Spool Request Deletion: The print requests in the specified range have been deleted from the spool system. This can happen due to various reasons, such as:
  
  Manual deletion by a user.
  Automatic deletion based on retention settings or policies.
  System cleanup processes that remove old or completed requests.
  
  
  
  Configuration Issues: There may be configuration settings in the SAP system that dictate how long print requests are retained before being deleted.
  
  
  System Errors: There could be underlying system errors or issues that prevent the print requests from being processed or retained properly.
  
  
  Solution:
  To resolve the issue indicated by the CBGL00863 message, consider the following steps:
  
  
  Check Spool Administration:
  
  Go to transaction code SP01 to view the spool requests. Check if the requests in the specified range are indeed deleted.
  If they are missing, you may need to investigate the spool settings or any recent changes made to the system.
  
  
  
  Review Deletion Settings:
  
  Check the configuration for spool request retention. This can be done in transaction SPAD (Spool Administration) under the "Spool Server" settings.
  Adjust the retention period if necessary to prevent premature deletion of print requests.
  
  
  
  Reprocess Print Requests:
  
  If the print requests are critical and have been deleted, you may need to re-trigger the print jobs from the original application or document.
  
  
  
  Monitor System Logs:
  
  Check the system logs (transaction SM21) for any related errors or warnings that might provide more context on why the requests were deleted.
  
  
  
  Consult SAP Notes:
  
  Look for any relevant SAP Notes that might address this specific error message or provide guidance on handling print request issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists and you cannot determine the cause, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SP01: Spool Request Overview
  SPAD: Spool Administration
  SM21: System Log
  
  
  
  Documentation: Review SAP documentation related to spool management and print request handling for best practices and configuration guidelines.
  
  
  User Roles: Ensure that users have the appropriate roles and permissions to manage spool requests and print jobs.
  
  
  By following these steps, you should be able to address the issue related to the CBGL00863 error message effectively.