How To Fix CBGL00864 - &1 log entries deleted (&2 to &3)

SAP Error Message - Details

• Message type: E = Error

• Message class: CBGL00 - GLM: Standard Messages

• Message number: 864

• Message text: &1 log entries deleted (&2 to &3)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CBGL00864 - &1 log entries deleted (&2 to &3) ?

  The SAP error message CBGL00864 indicates that log entries have been deleted, and it typically relates to the management of log data in the system. This message is often associated with the logging of changes in the system, particularly in the context of change documents or log entries for certain transactions.
  Cause:
  The error message CBGL00864 is triggered when the system has deleted log entries that were previously recorded. This can happen for several reasons, including:
  
  Data Retention Policies: The system may have a configured retention policy that automatically deletes log entries after a certain period.
  Manual Deletion: Log entries may have been manually deleted by a user with the appropriate permissions.
  System Cleanup Jobs: Scheduled jobs or background processes may be set up to clean up old log entries to free up space or improve performance.
  
  Solution:
  To address the CBGL00864 error, consider the following steps:
  
  
  Check Retention Settings: Review the configuration settings for log retention in your SAP system. You may need to adjust these settings to retain log entries for a longer period if necessary.
  
  
  Review Deletion Jobs: Investigate any scheduled jobs that may be responsible for deleting log entries. You can check transaction codes like SM37 (Job Monitoring) to see if any jobs have run that could have caused the deletion.
  
  
  Audit User Activity: If manual deletion is suspected, audit user activity to determine if any users have deleted log entries. This can be done through transaction codes like SUIM (User Information System).
  
  
  Consult Documentation: Refer to SAP documentation or notes related to the specific module or functionality you are working with to understand the implications of log entry deletions.
  
  
  Contact SAP Support: If the issue persists or if you need further assistance, consider reaching out to SAP Support for guidance specific to your system configuration and version.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM21 (System Log), SLG1 (Application Log), and SARA (Archive Administration) for managing logs and understanding system behavior.
  SAP Notes: Search for SAP Notes related to CBGL00864 for any specific patches or updates that may address known issues.
  System Performance: Regularly monitor system performance and log sizes to ensure that log management practices are in line with your organization's needs.
  
  By following these steps, you should be able to understand the cause of the CBGL00864 error and take appropriate actions to manage log entries effectively in your SAP system.