How To Fix CB505 - Processing not possible (contact person responsible)

SAP Error Message - Details

• Message type: E = Error

• Message class: CB - PP-PI-PMA: Dialog Messages for Process Management

• Message number: 505

• Message text: Processing not possible (contact person responsible)

What causes this issue?

When the system tried to find the order items for the reported order,
an error occurred.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

INCLUDE 'NA_SYSVERW' OBJECT DOKU ID TX LANGUAGE E
INCLUDE 'NA_SYSVW_HINW' OBJECT DOKU ID TX LANGUAGE E
When the system tried to find the order items, the function module
CO_SF_ITEM_GOODS_RECEIPT triggered an exception. The function module
is called up from within the function module
COCI_CONFIRM_MATERIAL_PROD.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CB505 - Processing not possible (contact person responsible) ?

  The SAP error message CB505 ("Processing not possible (contact person responsible)") typically occurs in the context of SAP's Change Management or Project Management modules. This error indicates that there is an issue with the processing of a change request or project due to the absence of a responsible contact person or due to the contact person being inactive or not properly assigned.
  Causes:
  
  Missing Contact Person: The change request or project does not have a designated contact person.
  Inactive Contact Person: The assigned contact person is marked as inactive in the system.
  Authorization Issues: The user may not have the necessary authorizations to process the change request or project.
  Configuration Issues: There may be configuration settings in the project or change management module that are not set up correctly.
  
  Solutions:
  
  
  Assign a Contact Person:
  
  Navigate to the relevant change request or project.
  Ensure that a valid contact person is assigned. You can do this by editing the project or change request and selecting a contact person from the list of valid users.
  
  
  
  Check Contact Person Status:
  
  Verify that the assigned contact person is active in the system. You can check this in the user master data (transaction code SU01).
  If the contact person is inactive, either reactivate them or assign a different active user.
  
  
  
  Review Authorizations:
  
  Ensure that the user attempting to process the change request has the necessary authorizations. This may involve checking roles and profiles assigned to the user.
  
  
  
  Configuration Review:
  
  If the issue persists, review the configuration settings related to change management or project management. This may involve consulting with your SAP Basis or configuration team to ensure everything is set up correctly.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed information on the specific module you are working with.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP support for assistance, especially if this is a recurring problem.
  
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  SU01: User Maintenance
  CJ20N: Project Builder (for project management)
  CC01: Create Change Request (for change management)
  
  
  
  User Roles: Ensure that users have the appropriate roles assigned to them for the tasks they need to perform.
  
  
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide specific fixes or patches.
  
  
  By following these steps, you should be able to identify and resolve the issue causing the CB505 error message in SAP.