How To Fix CB358 - => Message is incomplete; message cannot be sent

SAP Error Message - Details

• Message type: E = Error

• Message class: CB - PP-PI-PMA: Dialog Messages for Process Management

• Message number: 358

• Message text: => Message is incomplete; message cannot be sent

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CB358 - => Message is incomplete; message cannot be sent ?

  The SAP error message CB358, which states "Message is incomplete; message cannot be sent," typically occurs in the context of SAP's messaging system, particularly when dealing with the Communication Management System (CMS) or when sending messages through the SAP Business Workflow.
  Cause:
  The error usually arises due to one or more of the following reasons:
  
  
  Incomplete Message Data: The message being sent lacks required fields or information. This could be due to missing data in the message template or the message not being fully populated before sending.
  
  
  Configuration Issues: There may be issues with the configuration of the messaging system, such as incorrect settings in the communication parameters or missing message types.
  
  
  Authorization Issues: The user or process attempting to send the message may not have the necessary authorizations to send messages.
  
  
  Technical Errors: There could be underlying technical issues, such as problems with the SAP system itself, network issues, or issues with the messaging service.
  
  
  Solution:
  To resolve the CB358 error, you can take the following steps:
  
  
  Check Message Content: Review the message content to ensure that all required fields are filled out correctly. Make sure that the message is complete and adheres to the expected format.
  
  
  Review Configuration: Check the configuration settings for the messaging system. Ensure that all necessary parameters are set correctly and that the message types are properly defined.
  
  
  Authorization Check: Verify that the user or process has the necessary authorizations to send messages. You may need to consult with your SAP security team to ensure that the appropriate roles and permissions are assigned.
  
  
  Debugging: If the issue persists, consider using transaction codes like SLG1 (Application Log) to check for any logs related to the error. This can provide more context on what might be going wrong.
  
  
  Consult Documentation: Refer to SAP documentation or notes related to the specific messaging functionality you are using. There may be known issues or additional configuration steps required.
  
  
  Contact SAP Support: If you are unable to resolve the issue, consider reaching out to SAP support for further assistance. Provide them with detailed information about the error, including any logs or screenshots.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SLG1 (Application Log), SWI1 (Work Item Selection), and SOST (Send Requests) to monitor and troubleshoot messaging issues.
  SAP Notes: Search for SAP Notes related to error CB358 in the SAP Support Portal for any specific patches or updates that may address the issue.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the cause of the CB358 error in your SAP system.