CACSVC323 - Enhancement category '&1' is not compatible with update category '&2'

SAP Error Message - Details

• Message type: E = Error

• Message class: CACSVC - Commissions: Valuation, Remuneration & Distribution

• Message number: 323

• Message text: Enhancement category '&1' is not compatible with update category '&2'

What causes this issue?

You are attempting to create special commission with enhancement
category "&V1&".
However special commission is not updated with update category "&V2&"
that was configured in Customizing for process step "010305" and result
type "&V3&".
Example
You wish to change the disbursable entitlement with enhancement category
4.
However the system does not allow this since the update found for
process step "010305" and result type "XY" has no influence on the
disbursable entitlement.
You wish to change the remuneration amount with enhancement category 1
or 3.
However the system does not allow this since the update found for
process step "010305" and result type "XY" has no influence on the
remuneration amount.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Check the update category that is assigned in Customizing to process
step "&V4&" (special commission) and result type "&V3&"
Check the settings in Customizing for Incentive and Commission
Management under <ZK>Processes</> -> <ZK>Commission Case</>-> <ZK>Update
Categories for Each Process Category and Results Type</> -> <ZK>Maintain
Update Categories for Each Results Type</>.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CACSVC323 - Enhancement category '&1' is not compatible with update category '&2' ?

  The SAP error message CACSVC323 indicates a compatibility issue between the enhancement category and the update category of a certain object in the SAP system. This error typically arises in the context of SAP Customer Activity Repository (CAR) or SAP Customer Management (CACS) when there is a mismatch in the configuration settings.
  Cause:
  
  Enhancement Category: This defines how an object can be enhanced or modified. It specifies the level of extensibility allowed for the object.
  Update Category: This defines how the data can be updated or processed. It specifies the rules for data updates.
  Mismatch: The error occurs when the enhancement category of an object is not compatible with its update category. For example, if an object is set to allow certain types of enhancements but is being processed in a way that does not support those enhancements, this error will be triggered.
  
  Solution:
  
  Check Configuration: Review the configuration settings for the object in question. Ensure that the enhancement category and update category are compatible. You may need to consult the SAP documentation or your system administrator for the correct settings.
  Adjust Categories: If you have the necessary permissions, you may need to adjust either the enhancement category or the update category to ensure they are compatible. This may involve changing settings in the relevant customizing transactions.
  Consult SAP Notes: Check for any relevant SAP Notes that may address this specific error. SAP frequently releases notes that provide solutions or workarounds for known issues.
  Testing: After making changes, perform thorough testing to ensure that the issue is resolved and that there are no unintended side effects.
  Seek Help: If you are unable to resolve the issue, consider reaching out to SAP support or your internal SAP team for further assistance.
  
  Related Information:
  
  SAP Documentation: Review the official SAP documentation for details on enhancement and update categories.
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in checking or modifying the configuration (e.g., SE11 for Data Dictionary, SE80 for Object Navigator).
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify the cause of the CACSVC323 error and implement a solution to resolve it.