How To Fix CACSVC324 - Result type &1 is not maintained in Customizing (PS &2)

SAP Error Message - Details

• Message type: E = Error

• Message class: CACSVC - Commissions: Valuation, Remuneration & Distribution

• Message number: 324

• Message text: Result type &1 is not maintained in Customizing (PS &2)

What causes this issue?

For process step &V2& in your application, results type &V1& could not
be found in Customizing.

System Response

The commission case is set to pending.

How to fix this error?

Maintain results types in Customizing: Area <LS>Commissions ->
Commission Case -> Use Update Categories for Each Process Category and
Results Type.</>

Procedure for System Administrators

Access event &V3& (effective), &V4& (technical).
Please note in particular whether the results type is updated to the
database with initial zeros (OSS note 314369).

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CACSVC324 - Result type &1 is not maintained in Customizing (PS &2) ?

  The SAP error message CACSVC324 indicates that a specific result type (denoted as &1) is not maintained in the Customizing settings for the application (denoted as PS &2). This error typically arises in the context of SAP's Customer Activity Management (CAM) or similar modules where result types are used to categorize or define outcomes of certain processes.
  Cause:
  The error occurs when:
  
  The result type specified in the transaction or process is not defined in the Customizing settings.
  There may be a mismatch between the expected result types in the system and what is configured in the Customizing settings.
  The result type might have been deleted or not properly set up during the configuration phase.
  
  Solution:
  To resolve the CACSVC324 error, follow these steps:
  
  
  Check Customizing Settings:
  
  Go to the Customizing transaction (SPRO).
  Navigate to the relevant area where result types are defined (e.g., under Customer Activity Management or the specific module you are working with).
  Verify if the result type &1 is listed and properly configured.
  
  
  
  Maintain Result Type:
  
  If the result type is missing, you will need to create or maintain it.
  Ensure that all necessary fields and parameters for the result type are filled out correctly.
  
  
  
  Review Documentation:
  
  Check the SAP documentation or help files related to the specific module you are working with to understand the requirements for result types.
  
  
  
  Consult with Functional Team:
  
  If you are unsure about the correct configuration, consult with your SAP functional team or a consultant who specializes in the relevant module.
  
  
  
  Testing:
  
  After making changes, test the transaction or process again to ensure that the error is resolved.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO (Customizing), SE11 (Data Dictionary), or SE80 (Object Navigator) to find and maintain the necessary configurations.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance.
  User Authorization: Ensure that you have the necessary authorizations to make changes in the Customizing settings.
  
  By following these steps, you should be able to resolve the CACSVC324 error and ensure that the result type is properly maintained in your SAP system.