How To Fix CACSRCP103 - Worklist &1 is invalid (merged into worklist &2)

SAP Error Message - Details

• Message type: E = Error

• Message class: CACSRCP - ICM: Retroactive Case Processing (RCP)

• Message number: 103

• Message text: Worklist &1 is invalid (merged into worklist &2)

What causes this issue?

While the current worklist was being created, commission cases were
found in another worklist that has not been processed. Since this other
worklist cannot be processed independently of the current worklist, the
two worklists are merged by transferring all commission cases from the
other worklist into the current worklist.

System Response

The commission cases of the other worklist found are transferred into
the current worklist. The other worklist receives the status
<ZK>Invalid</> and <ZH>cannot</> be processed further.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CACSRCP103 - Worklist &1 is invalid (merged into worklist &2) ?

  The SAP error message CACSRCP103 indicates that a specific worklist (identified by &1) is invalid because it has been merged into another worklist (identified by &2). This typically occurs in the context of SAP Customer Relationship Management (CRM) or similar modules where worklists are used to manage tasks or items.
  Cause:
  
  Worklist Merging: The primary cause of this error is that the worklist you are trying to access (worklist &1) has been merged into another worklist (worklist &2). This can happen due to system processes or user actions that consolidate worklists for better management.
  Data Integrity Issues: There may be underlying data integrity issues or inconsistencies in the database that lead to the worklist being marked as invalid.
  User Permissions: In some cases, the user may not have the necessary permissions to access the worklist, especially if it has been merged or modified.
  
  Solution:
  
  Access the Merged Worklist: Instead of trying to access worklist &1, you should access worklist &2, as it contains the items from the original worklist. This is the most straightforward solution.
  Check Worklist Status: Verify the status of the worklists involved. You can do this by using transaction codes related to worklist management in SAP CRM.
  Review System Logs: Check the system logs for any additional error messages or warnings that might provide more context about the merging process.
  Consult Documentation: Refer to SAP documentation or help resources for specific details on worklist management and merging processes.
  Contact SAP Support: If the issue persists or if you suspect a deeper problem, consider reaching out to SAP support for assistance. They can provide insights based on the specific configuration and version of your SAP system.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that deal with worklists, such as CRMD_ORDER or CRMD_ORDERADM_H.
  User Roles and Authorizations: Ensure that the user has the appropriate roles and authorizations to access the worklists.
  System Configuration: Review the configuration settings related to worklist management in your SAP system, as these can affect how worklists are created, merged, and accessed.
  
  By following these steps, you should be able to resolve the error and access the appropriate worklist.