How To Fix CACSRCP054 - Commission case &1 for subobject &2 is not in worklist

SAP Error Message - Details

• Message type: E = Error

• Message class: CACSRCP - ICM: Retroactive Case Processing (RCP)

• Message number: 054

• Message text: Commission case &1 for subobject &2 is not in worklist

What causes this issue?

The system detected a commission case that is processing a subobject of
a commission case of the worklist, but which is not included in the
worklist itself.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

Processing of the worklist would not take account of all commission
cases under these circumstances. Consequently the processing of the
worklist was canceled. Both the task and the worklist receive the status
<ZK>invalid</>.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CACSRCP054 - Commission case &1 for subobject &2 is not in worklist ?

  The SAP error message CACSRCP054 indicates that a commission case for a specific subobject is not found in the worklist. This error typically arises in the context of commission management or sales performance management within SAP, where certain cases or transactions are expected to be processed but are not available for action.
  Cause:
  
  Missing Commission Case: The commission case you are trying to access may not exist in the system or may have been deleted.
  Incorrect Subobject: The subobject specified in the error message may not be correctly defined or may not correspond to an existing commission case.
  Worklist Configuration: The worklist may not be configured to display the specific commission cases you are trying to access.
  Authorization Issues: The user may not have the necessary authorizations to view or process the commission case.
  Data Synchronization Issues: There may be a delay or issue in data synchronization, causing the commission case not to appear in the worklist.
  
  Solution:
  
  Verify Commission Case: Check if the commission case exists in the system. You can do this by searching for the case using the relevant transaction codes or reports.
  Check Subobject: Ensure that the subobject you are using is correct and corresponds to an existing commission case.
  Review Worklist Configuration: Check the configuration of the worklist to ensure that it is set up to display the relevant commission cases. This may involve reviewing settings in the commission management module.
  Authorization Check: Ensure that the user has the necessary authorizations to access the commission case. You may need to consult with your SAP security team to verify this.
  Data Refresh: If you suspect a data synchronization issue, try refreshing the worklist or logging out and back into the system to see if the case appears.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance related to commission management and worklist configuration.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CACSRCP for commission management.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.