How To Fix CACSPSCASE023 - Result value distribution for participant &3/&4 not permitted

SAP Error Message - Details

• Message type: E = Error

• Message class: CACSPSCASE - ICM: Partnerships, Commission Case

• Message number: 023

• Message text: Result value distribution for participant &3/&4 not permitted

What causes this issue?

Result value splitting has been agreed between the participants &V1&/
&V2& and &V3&/&V4&. However, participant &V3&/&V4& is a representative
of a group (such as a partnership). Such participants are not
remunerated directly. Instead, the members of the group are remunerated
within an <DS:GLOS.4EF9A65064D9D311BA4D0800060D888B>entitlement group
</>.
With result value splitting, it is not possible to define the group
members in relation to the remuneration of participant &V1&/&V2&.

System Response

The commission case is set to pending due to this error.

How to fix this error?

Take steps to ensure that no result value splitting takes place between
participants &V1&/&V2& and &V3&/&V4&:
No result value splitting should be defined for participation &V1&.
No hierarchical relationship should exist between participants &V1&/&V2&
and &V3&/&V4& (field <ZK>H-L Position</> of the relation).

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CACSPSCASE023 - Result value distribution for participant &3/&4 not permitted ?

  The SAP error message CACSPSCASE023 indicates that there is an issue with the result value distribution for a specific participant in a case. This error typically arises in the context of SAP's Commission and Incentive Management (CIM) module, which is part of the SAP Customer Activity Repository (CAR) or SAP Sales and Distribution (SD) modules.
  Cause:
  The error message is triggered when the system detects that the distribution of result values (such as commissions or incentives) for a participant (identified by &3 and &4 placeholders, which usually represent specific identifiers like employee or partner IDs) is not allowed. This can happen due to several reasons, including:
  
  Incorrect Configuration: The configuration settings for the commission or incentive distribution may not allow for the specified participant.
  Invalid Participant Status: The participant may not be active or eligible for the distribution of results.
  Distribution Rules: There may be specific rules or conditions that restrict the distribution of results to certain participants.
  Data Integrity Issues: There could be inconsistencies or errors in the underlying data related to the participants or the case.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Configuration: Review the configuration settings for the commission or incentive distribution. Ensure that the participant is included in the distribution rules and that the settings allow for the distribution of results to them.
  
  
  Verify Participant Status: Confirm that the participant is active and eligible for the distribution. Check if there are any restrictions or conditions that apply to their participation.
  
  
  Review Distribution Rules: Examine the distribution rules defined in the system. Ensure that they are set up correctly and that there are no conflicting rules that would prevent the distribution to the specified participant.
  
  
  Data Validation: Check the data integrity for the participants involved. Ensure that all necessary data is correctly entered and that there are no discrepancies.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines related to the error message and the context in which it occurs.
  
  
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights based on the specific configuration and version of your SAP system.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that pertain to commission management, such as CACSPSCASE for case management.
  SAP Notes: Search for SAP Notes related to this error message in the SAP Support Portal, as there may be patches or updates that address known issues.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.