How To Fix CACSIB_COI020 - Commission case '&1'/'&2' ended with errors; status: '&3'

SAP Error Message - Details

• Message type: E = Error

• Message class: CACSIB_COI - Commissions: Messages for COI

• Message number: 020

• Message text: Commission case '&1'/'&2' ended with errors; status: '&3'

What causes this issue?

It was not possible to post commission case &V1& successfully for one of
the following reasons:
Dependencies exist between commission cases. These dependencies cannot
be determined in the automatic process of mass resetting.
The commission case version that is to be reactivated does not have the
"Released" status before the import of the EDT file.

System Response

If no other commission cases were rejected, mass resetting for EDT run
&V4& is completed and cannot be repeated.

How to fix this error?

The commission case that was posted with errors can either be checked
and posted in a dialog or posted with the mass post-run update.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CACSIB_COI020 - Commission case '&1'/'&2' ended with errors; status: '&3' ?

  The SAP error message CACSIB_COI020 indicates that a commission case has ended with errors. This message is typically encountered in the context of SAP Commission Management or Incentive and Commission Management (ICM) modules. The placeholders '&1', '&2', and '&3' in the message represent specific details about the commission case, such as the case ID, the specific error encountered, and the status of the case.
  Cause:
  The error can be caused by various issues, including but not limited to:
  
  Data Inconsistencies: Missing or incorrect data in the commission case, such as invalid entries in the master data or transaction data.
  Configuration Issues: Incorrect configuration settings in the commission calculation or processing logic.
  Business Rules Violations: The commission case may not comply with the defined business rules or conditions.
  Technical Errors: System or technical errors during the processing of the commission case, such as database issues or program errors.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  Check the Error Log: Review the detailed error log associated with the commission case. This log will provide more specific information about what went wrong.
  Validate Data: Ensure that all required data for the commission case is complete and accurate. Check for missing or incorrect entries in the relevant master data and transaction data.
  Review Configuration: Verify the configuration settings related to commission processing. Ensure that all necessary settings are correctly defined and aligned with business requirements.
  Examine Business Rules: Check if the commission case adheres to the defined business rules. If there are any violations, correct the data or configuration accordingly.
  Reprocess the Case: After addressing the identified issues, attempt to reprocess the commission case. This may involve running the commission calculation or processing job again.
  Consult Documentation: Refer to SAP documentation or notes related to the specific error message for additional guidance and troubleshooting steps.
  Contact Support: If the issue persists after following the above steps, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CACSIB for commission management, which may help in navigating the system.
  SAP Notes: Search for SAP Notes related to the error message CACSIB_COI020 in the SAP Support Portal for any known issues or patches.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, providing insights or solutions from other users' experiences.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.