How To Fix CACS_LIABILITY023 - Cannot determine internal number for new remuneration line

SAP Error Message - Details

• Message type: E = Error

• Message class: CACS_LIABILITY - Liability

• Message number: 023

• Message text: Cannot determine internal number for new remuneration line

What causes this issue?

A new remuneration line is to be added to the commission case. However,
a unique item number <ZH>must </> be assigned to the new remuneration
line. An error has occurred while attempting to determine this internal
number.

System Response

A system error has occurred. Processing is canceled since there is no
guarantee that further processing is correct.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CACS_LIABILITY023 - Cannot determine internal number for new remuneration line ?

  The SAP error message CACS_LIABILITY023 ("Cannot determine internal number for new remuneration line") typically occurs in the context of the SAP Commission and Incentive Management (CIM) module, which is part of the SAP Customer Activity Repository (CAR) or SAP Sales and Distribution (SD) modules. This error indicates that the system is unable to generate an internal number for a new remuneration line, which is necessary for processing commission calculations or remuneration entries.
  Causes:
  
  Configuration Issues: The remuneration line may not be properly configured in the system. This could include missing or incorrect settings in the relevant customizing tables.
  Master Data Issues: There may be missing or incorrect master data related to the employee, sales organization, or remuneration type.
  Number Range Issues: The number range for the remuneration line may not be defined or may be exhausted.
  Authorization Issues: The user may not have the necessary authorizations to create or modify remuneration lines.
  System Bugs: There could be a bug or inconsistency in the SAP system that is causing the error.
  
  Solutions:
  
  
  Check Configuration:
  
  Review the configuration settings for the remuneration lines in the SAP system. Ensure that all necessary settings are correctly defined.
  Check the customizing settings in transaction SPRO under the relevant CIM or SD sections.
  
  
  
  Verify Master Data:
  
  Ensure that all relevant master data (e.g., employee records, sales organization data) is complete and accurate.
  Check if the remuneration type is correctly defined and linked to the appropriate master data.
  
  
  
  Number Range Maintenance:
  
  Go to transaction SNRO and check the number range object related to remuneration lines. Ensure that the number range is defined and not exhausted.
  If necessary, extend the number range or create a new one.
  
  
  
  Check Authorizations:
  
  Verify that the user has the necessary authorizations to create or modify remuneration lines. This can be checked in transaction SU53 or by consulting with your security team.
  
  
  
  Review System Logs:
  
  Check the system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide patches or updates.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), SNRO (Number Range Maintenance), SU53 (Authorization Check), and SLG1 (Application Log).
  Documentation: Review SAP documentation related to Commission and Incentive Management for best practices and configuration guidelines.
  Community Forums: Engage with SAP community forums or user groups for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify and resolve the cause of the CACS_LIABILITY023 error in your SAP system.