How To Fix C_311 - Keep entries in mySAP ERP back-end and SAP CRM server synchronous

SAP Error Message - Details

• Message type: E = Error

• Message class: C_ - CRM Integration Messages

• Message number: 311

• Message text: Keep entries in mySAP ERP back-end and SAP CRM server synchronous

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message C_311 - Keep entries in mySAP ERP back-end and SAP CRM server synchronous ?

  The SAP error message C_311 typically relates to issues with data synchronization between the mySAP ERP back-end system and the SAP CRM server. This error can occur when there are inconsistencies or problems in the data transfer process, which can affect the integrity of the data across the systems.
  Cause:
  
  Data Inconsistency: There may be discrepancies in the data between the ERP and CRM systems, such as missing or incorrect entries.
  Configuration Issues: Incorrect configuration settings in either the ERP or CRM system can lead to synchronization problems.
  Network Issues: Connectivity problems between the two systems can interrupt the data transfer process.
  Custom Code or Enhancements: Custom developments or enhancements in either system may interfere with standard synchronization processes.
  System Performance: High load or performance issues in either system can lead to timeouts or failures in data synchronization.
  
  Solution:
  
  Check Data Consistency: Verify that the data in both systems is consistent. You may need to run consistency checks or reports to identify discrepancies.
  Review Configuration Settings: Ensure that the configuration settings for data synchronization are correctly set up in both the ERP and CRM systems.
  Network Connectivity: Check the network connection between the two systems to ensure that there are no interruptions or issues.
  Monitor System Performance: Analyze the performance of both systems to identify any bottlenecks or issues that may be affecting synchronization.
  Review Custom Code: If there are any custom developments, review them to ensure they are not causing issues with the synchronization process.
  Use Transaction Codes: Utilize relevant transaction codes (like SM21 for system logs, SLG1 for application logs) to check for any error messages or logs that can provide more insight into the issue.
  Reinitialize Synchronization: In some cases, it may be necessary to reinitialize the synchronization process to resolve the issue.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide guidance on troubleshooting synchronization issues.
  Documentation: Review the official SAP documentation for both mySAP ERP and SAP CRM regarding data synchronization processes.
  Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with detailed information about the error and the steps you have taken to resolve it.
  
  By following these steps, you should be able to identify and resolve the underlying issues causing the C_311 error message in your SAP systems.