How To Fix C$821 - No appropriate WWI server was found for generating the document &1

SAP Error Message - Details

• Message type: E = Error

• Message class: C$ -

• Message number: 821

• Message text: No appropriate WWI server was found for generating the document &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message C$821 - No appropriate WWI server was found for generating the document &1 ?

  The SAP error message C$821, which states "No appropriate WWI server was found for generating the document &1," typically occurs in the context of SAP's Document Management System (DMS) or when using the SAP Workbench for Information (WWI) to generate documents. This error indicates that the system is unable to find a suitable WWI server to process the document generation request.
  Causes:
  
  WWI Server Configuration: The WWI server may not be properly configured in the SAP system. This could include missing or incorrect settings in the WWI server configuration.
  Server Availability: The WWI server may be down or not running, making it unavailable for document generation.
  User Authorization: The user may not have the necessary authorizations to access the WWI server.
  Document Type Configuration: The document type being requested may not be associated with any WWI server in the configuration.
  Network Issues: There may be network connectivity issues preventing the SAP system from reaching the WWI server.
  
  Solutions:
  
  
  Check WWI Server Configuration:
  
  Go to transaction code SWWI or SPRO to check the configuration of the WWI server.
  Ensure that the WWI server is correctly defined and that the necessary parameters are set.
  
  
  
  Verify Server Status:
  
  Check if the WWI server is running. You can do this by accessing the server directly or using monitoring tools.
  Restart the WWI server if it is down.
  
  
  
  Review User Authorizations:
  
  Ensure that the user attempting to generate the document has the necessary authorizations to access the WWI server.
  Check roles and profiles assigned to the user.
  
  
  
  Document Type Configuration:
  
  Verify that the document type you are trying to generate is correctly configured to use the WWI server.
  Check the settings in the document type configuration to ensure it is linked to the appropriate WWI server.
  
  
  
  Network Connectivity:
  
  Ensure that there are no network issues preventing communication between the SAP system and the WWI server.
  Check firewall settings and network configurations.
  
  
  
  Check Logs:
  
  Review the application logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  Related Information:
  
  WWI Documentation: Refer to the official SAP documentation for WWI for detailed configuration steps and troubleshooting tips.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address known issues related to WWI server configuration or errors.
  Community Forums: Engage with SAP community forums or user groups for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify and resolve the issue causing the C$821 error message in SAP.